Community resources
Community resources
Community resources
Jira Service Management
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Has anyone experienced this? I am adding new fields to my issue types and only some are saving to the project. Am I missing something easy?
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Hello, I haven't been able to find any solutions or questions like this, but please let me know if the issue has already been solved. I'm working on an issue type that will require the requestor to...
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I have just started a trial for JIRA Service Desk and I want to allow my SaaS customers to access general help articles hosted in Confluence... preferably through the nice Help Center interface. The...
- Question
- jira-service-desk
- knowledge-base
- permission
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Hmm… we couldn’t create your project due to an unknown error. Try refreshing the page to start again
When default language for Jira is Russian,I cant create project. I can created project only set english lang default.
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Hi, I'm using Servie Desk Server Edition. I'm trying to edit the FR_FR translation of Service Desk. Here are the steps I did: I went here and downloaded that file jira-service-desk-langua...
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Hi, We have multiple customers A, B, C set up as Organization X in Jira service desk CLOUD. When Customer A raises a request in the Portal, we can tag/mention him in the comments. However, we want t...
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Hello, I appeal to you because I don't find how to layout my service desk as in the picture presented by Atlassian. Thanks for your help
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I have set up the automation as follows ; When this happens ... Issue created If these match .... Issue matches ... &nbs...
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How can I create a report that shows how many individual reporters that has created an issue in our service desk Project? For example previous month.
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Hi, I am setting up various custom reports within Jira Service Desk and I would like to know if it's possible to create a report that will list out all resolution codes that have been used? ...
- Question
- cloud
- jira-service-desk
- report
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Hello, Our company already uses Jira Software Cloud and we are evaluating to use Jira Service Desk. We have a web application with its own userbase. Our goal is ti use Jira Service Desk as our Web S...
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In JSD, is there a shortcut way to view a customer's prior issues? It seems like I am always wanting to check the history in case this issue is a repeat - my customer's never reopen a resolved issue ...
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Hello, We have been testing JIRA service desk for a while and so far the only show stopper for us to deploy it as our main support ticket system is that we have to maintain two separates pro...
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Hi, I have a workflow that uses a post function to copy a field to another field (used for another process). This works fine, however, the field is not always present at times. It is only th...
- Question
- jira-core
- jira-service-desk
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Actually I am having 43 users. Among them we are having deactivated user, Users added as customers. I Want to know the licensed user count. Thanks
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Is it possible to create knowledge base/confluence articles which are then restricted based on the organisation a customer belongs to? For example, show a report confluence page to service desk ...
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Hi is it possible to provide a hyperlink on my service desk customer view form?
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There are specific organizations that have specific agents assigned to them in our company, Though I can not think of a way how to transfer this logic to a service desk? Is there a work around&n...
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Just checking to see if anyone else is experiencing longer than normal reload times? In Service Desk we're waiting 60 seconds or longer for queues to refresh after an action is taken on to update a S...
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I have added a Customer. Will it increase the License user count by one?
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I am using JIRA Service Desk. I want Restrictions for Email created tickets. Based on the issue type tickets must be restricted to groups. I don't want to let my information leaked.
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When our 'customers' try to register on JIRA Service Desk, they receive a "The link is bad" error page when clicking on the confirmation email sent to their inbox. What causes this and how do I...
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We created a new project in Jira Service Desk. When an agent resolves an issue in this new project, two additional fields appear that we have never seen before: "Linked Issues" and "Issue."&nbs...
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Similar question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Time-to-First-Response-Commenting-doesn-t-stop-timer/qaq-p/746140 This is different in our solution: The ti...
- Question
- jira-service-desk
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Hi Team, I have two projects & created new users and assigned in a single project but whenever i login the user it shows both the projects to the user. As you can see in the attachment user is ...
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