I have the Microsoft Teams Integration in my JSM project. When I click on 'Create chat or meeting' in a JSM [System] Incident issue, I cannot include everyone in my org in the 'participants' field; o...
Hello, I receive an email notifications each time I am added as a participant to a ticket. But I don't see a notification on Jira itself. I only see a list for tickets I am actually assigned to. T...
Hello, Can anyone advise how to configure the automation to add multiple users to the Request Participants field when they are mentioned in a comment by any one? Our setting: We configured a S...
Hello Community! We at Marketplace are redefining our app categories to bring them closer to the industry standard. We are looking for a few site admins to help us evaluate our new taxonomy and mak...
Hi all, how can I use/copy an email address which is mentioned in the description and set it as a request participant via automation? The e-mail address is written like below. E-Mail A...
Hi there, I am currently working on a Jira project management tool (Software Dev., Kanban). On some issues, I would like to add multiple assignees so as to not duplicate the same issue and clog the ...
...have only worked on one project, I didn't specify the project. For the search I inputted: '"Request participants" = currentUser() Or watcher = currentuser() or assignee = c...
How can I communicate in one Trello board with my customer and share all lists with him but one?
Hello! We're using Jira Service Desk for managing Localisation requests. In one request raised there might be 5 or more different languages requested. I'd like to be able to add different participant...
...riginal email. How do we fix this so that CCs to the original email are added to 'Requested Participants' .... which I assume means they also need to be added as Jira Service Desk Customers ?? Just t...
...utomatically into the Request Participants field. I would like it not to happen because, due to privacy reason, I don't want that an external customer could see the internal users who will work on the r...
My team is frequently using the Request Participants to share issues with external stakeholders. In order to ensure that data is shared with the right audience, I need to define some automated c...
...an include those users CC'd on the original email in the ticket, as a participant maybe? That way when we respond to the original reporter, that response will generate an email to the CC'd users as w...
Hi all, new to this forum. My team uses Service Management to handle incoming queries but we still have access to the Outlook inbox. We can see that there are people/groups in co...
Hi there, I am unable to make this work properly, hope somebody may help me with this: - Manually create issue in UI - instantly add certain customer as participant using Automation (I actually h...
Hi everyone! I am building a simple automation through which I want to add someone to the existing request participants (without removing the existing ones) when the status changes. I tried two w...
Hola, quería consultar sobre el campo de "Request participants" ya que yo he trabajado con proyectos de ServiceDesk y me funciona bien, pero en el caso de los Scrum al querer agregar un participant...
Hi Community, Our client needs to retrieve selected value from the "request participants" field and add it to a custom field. For example, if there is the value "a,b,c,d,e" in the requested participant...
Goodday, So, I figured out adding emailaddresses in CC in mailcommunication, is adding those CC into the request participants field and inviting those emailaddress automatically as c...
Our instance has many users that will send emails to our servicedesk with other individuals included in the to: field of the email. I currently have the handler to add anyone cc'ed as a request participant...
Hi community!!!! I need to change value in a participants issue by the value that I put in the customfield_10316 But I don't know how I can do... Thank's!!!
I have a "participants of an issue" custom field for several issue types. Each of these issue types may have subtasks. I would like to have a field in the subtasks that is in sync with the participant...
I have users who are service desk agents and can create tickets on behalf of clients. When creating the ticket they want to add clients as participants. When doing this they are able to add anyone w...
Is it possible to add a participant to a servicedeskticket and keep the alredy existing participants with project automation? Ive only found the copy from field and the set function. The set f...
Hi, When an email is sent to our service desk and is cc'd to several other people, those people are added to the ticket as request participants. Is there a way to remove request participants o...
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