Jira Service Management

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• Question
• jira-service-desk

Hi everybody,   I setup JIRA desk for my company. We have like everybody different issues types. Our cutomer request our service center by email. They can send email to 4 differents adress, ...

• Question
• jira-service-desk
• alias
• email

Hi,   I haven't found a way yet to export all issues (or a date range of issues) with time to first response or time to resolution included.  I can export the daily averages from the Time...

• Question
• jira-service-desk

how can i ignore certain type of request with specific subject?

• Question
• jira-service-desk

Hello Team   I read in a document that i need to do the two action : but i t doesnt work with me . when i access as anonymos i can not create issue.   error =    There a...

• Question
• jira-service-desk

Hi I am trying (with no success at all for the last few hours!!) to create what I think is a simple post function groovy script that will update a custom field as a Jira Service Desk ticket tra...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, my question is: Are there any experiences around with embedding the service desk widget in a wordpress page? Whe i tried to embedd it the code just disappeared. Alternatively there seemed to be ...

• Question
• jira-service-desk

Hi I am trying to get visibility from the customer portal for all requests regardless of service desk project or requester, as I am an Administrator. At this time I can only see the ones I created, ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I am trying to limit our customers' access to tickets created by other people within a company. We have Company A that has 10 users. User 1 should only be able to see tickets where he is the c...

• Question
• jira-service-desk

Hello, I tried to create custom report under Service desk- Report tab. I was aiming to create series with Organization parameter as categlory. However, when I create / edit the series, is not...

• Question
• jira-service-desk
• jira-software

I'm struggling to find this in the documentation, but does anyone know how to enable notifications for subtasks? Subtasks are included in the same schemes as other issue types. When I use the notific...

• Question
• jira-service-desk
• jira-service-desk-cloud

I have my Customer Knowledge Base up, and I wanted to know if there is a way for a customer to subscribe to an article so they get updates when the article is updated or modified.  

• Question
• jira-service-desk
• subscription

Hi. I tried to switch to the new help settings by going  to project settings and portal settings and look and feel.  Now when I go to my portal   its blank and when I try to go to...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All, I am trying to integrated Jira Service Desk with Bamboo plan. I tried using the webhook and automation rules but seems to be an disconnect there. For some reason my request is not getting au...

• Question
• automation
• bamboo
• jira-service-desk
• webhook

I have a local Jira Service Desk + Software instance and I need help with a duplicate mail notification. When a Jira user open a issue in Customer Portal and is mentioned in a comment, two ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I accidentally sent my questions with confidential file through the owner's JIRA Service desk. Since it is owned by the owner's Service desk, so luckily the question is not public to anyone. W...

• Question
• jira-service-desk
• jira-software

Al exportar un filtro personalizado en un archivo excel ".csv", los "informadores" se muestran codificados, por ejemplo: "qm:242915b3-4872-4998-9458". Cómo pueddo corregirlo?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to analyze our tickets via customer request type to output a data list about the usage of each customer request type. but i failed as the issue statistic type does not support customer r...

• Question
• jira-server
• jira-service-desk

Al generar el apartado para el usuario quisiera un campo donde los usuarios puedan escoger una organización 

• Question
• jira-service-desk

Hi! How to make auto-complete a field Organization name, if request type is email?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We can create internal documentation in confluence for our organization.we have number of customer which needs other documentation related to our provided product.How to give them access to those doc...

• Question
• confluence
• jira-service-desk

Hi, when trying to configure email i get an error   " Erreur au moment de l'activation de l'e-mail Échec de la connexion au magasin de courrier électronique d'Atlassian Cloud"   So i...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi JSDians, Facing problem in upgrading Jira Service Desk using OBR file. i'm trying to upgrade from JSD 3.3.0 to 3.13.0 using upload an application from Versions & licenses page. when i select t...

• Question
• jira-service-desk
• atlassian-support
• upgrade

We have had two separate issues creating a link between Jira Service Desk and Confluence on the same Windows server but with two separate Tomcat instances: Jira 8080(HTTP)/8442(HTTPS) and Confluence ...

• Question
• confluence
• confluence-server
• jira-service-desk
• server

We have enabled SAML in Atlassian Access for our organization. We want all of our customers to have single-sign-on access as customers in Jira Service Desk. We do not want them to be "portal only" cu...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud