Community resources
Community resources
Community resources
Jira Service Management
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As a user, when i was opening my open issues i got this error, which is shown in image attached below.
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- jira-service-desk
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Is there an option to to create incident request automatically from phone call?
- Question
- jira
- jira-service-desk
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what is the difference between organisation and project when setting up?
- Question
- jira-service-desk
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We unable to create an issue by using CREATE button when we will use this button it will give us popup like "You will not be able to create new issues because your Jira evaluation period h...
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I have a scenario in which a user wants to initiate a Service Desk ticket from an email but does not want others in the email distribution (cc'd in the email) to receive the Service Desk confirmation...
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Lately our Jira service desk project has been adding blank comments to issues when a user replies through the email for the issue. Not sure how this began or how to stop it. Any one have ...
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Hi Team, I Have working around with some issue so i have "Enter the safe mode" option some how the application liciense is uninstalled when i try to install it its showing this error &nbs...
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Hi Is it possible to Create New Issue in Service desk but with the Project and Request Type set to default values? I have several projects available but spend most of the time in one. If...
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I would like to be able to apply a specific styling based on which event triggered the notification. I would like to do something like this: <div class="${notification.eventname}"> And then h...
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This is how we want to use it. The idea is that if the Org Leader logs in they can see all the organization's tickets across the board but for normal users who when logging in only see their tickets...
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Hi Team, I'm Wondering that In my Jira I have 3 Groups(X,Y,Z) each group contains like 10 users. Group X : a,b,c,d Group Y : e,f,g,h Group Z : i,j,k,l So in a project if any user is ...
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I need to correct a customer's first name. How do I do that?
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- jira-service-desk
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When we trying to setup email request, its throwing the below error. Please assist us the same on priority. Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said...
- Question
- jira-service-desk
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Hello Is any option or way to add new button to JSD (new field)? Regards
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User is reporting there are tickets assigned to him but his queue is at 0. I confirmed queue is empty and there are outstanding tickets. Please advise. Jeff
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- jira-service-desk
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Hi! In my Service Desk Project i'm sending out Customer Notifications when someone adds a comment to an issue. In this mail, I added a "Rate us" section, where a customer can rate the experience of...
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I've just added Statuspage for JSD, however when back in JSD its not showing as usable? No configuration ability etc...........? Any thoughts.........
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Hi, We would like to know if any option/plugin available in JIRA service desk to trigger Jenkins jobs. Do we still need to install Jira Software? Currently,JIRA Agile - Jira Service Desk Applicati...
- Question
- jira-service-desk
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Hi I want that reporter can edit fields of issue after issue creation in service desk. Is that possible? thanks
- Question
- jira-service-desk
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Hello team, We have purchased the new license today, but still not able to create issue using "create" button on home screen. Also how can we remove/uninstall the JIRA Core application/warning, the...
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- jira-service-desk
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Just installed new jira 7.13.0 onto new server Went to Outgoing Mail configuration It is only showing enabled and no option to configure Any ideas? User is in the Jira-Administrator...
- Question
- jira-service-desk
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Search results that get returned from the customer portal with the page title and body text from the article (as seen in the attachment). Is there a way to provide a synopsis or add metadata to the ...
- Question
- confluence
- jira-cloud
- jira-service-desk
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It seems like the "Gallery" macro does function properly when rendering inside a Service Desk KB portal. The thumbnail is displayed, but you cannot click to show an image. This fun...
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The Jira service desk is setup so that anyone can open a request . but when any customer who does not have jira assigned cannot open any requests despite the project setting.
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Hi Team, Can anyone help me to setup a email channel on my IT service desk project.
- Question
- jira-service-desk
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