Community resources
Community resources
Community resources
Jira Service Management
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The narrow-lane format into which the Knowledge base contorts our Confluence content makes wide tables impossible to display to our Service Desk users. There used to be a hack using #Anchors ..but t...
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I see this answered for Jira Core: https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-modify-the-created-date-manually/qaq-p/116152. It makes sense that the impo...
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Hi, I'm just curious about one little thing. Is there any tool to make one big detailed report which will include number of requests from every of mine request types? Monthly, per year, doesn't matt...
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Hi Community! We are new to Jira, and we (the customer) want to have 3 separate environments for dev, qa, and prod. However, our Jira partner implementing here has told us that it's not possible to...
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At the start of the year I have been receive emails when an issue is updated. But now Those emails stopped arriving me. Did anyone know why is that?.
- Question
- jira
- jira-service-desk
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Hello folks, our USE CASE looks like this: We send mails in JIRA SD to external adresses via JETI when a comment is triggered by an agent - the mail contains the agent comment. This works perfectly,...
453 views 0 0 Deleted user December 21, 2018 -
We need to enable email verification for each users who sign up in JSD. As soon as the user enters the mail id and submit, the user should receive an email to verify their account after which the use...
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HI, We want to display all linked issue which linked to the JIRA sd issue. So how to add such a column? Thanks
- Question
- jira-service-desk
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Hi, Is there away to automate the creation of google drive folders based on certain fields in the Tickets, and then upload any file attached in the ticket to that folder? Scenario: In the ticket t...
- Question
- jira-service-desk
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Hi! I was wondering if it is possible to get the average issue rating based on a JQL query for FREE? Say for example, I wanna know what issue rating I usually get for a project as well as other peop...
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Current behavior: creating a table in the comment editor looks correct After clicking "Save" it appears incorrectly Expected behavior: Any formatting looks consistent both in the ed...
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Greetings! I have a question and is that if I could edit the email auto-answers on a services desk so my customers doesn't have to access on portal? I have two Service Desk and I want that the c...
- Question
- jira-service-desk
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We set up several locations on JIRA. We are sorting tickets with each location. But when I try to see the reports, I cannot sort them by locations. I see reports only for all the tickets. Is there a ...
- Question
- jira-service-desk
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Hi! How can I integration Jira Service Desk with Slack. I need send a notification in Slack, when user to create issue in Jira Service Desk. Thanks.
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Hi! Where can I configure this text? Thanks! Your reference is JASD-XX. Check email for a confirmation and updates. He shows up after create issue. Thanks.
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After upgrading our JIRA version to Jira Core 7.12.1 (& JIRA Service Desk 3.15.1) from v7.2, when creating a Service Desk ticket that an Unknown error in creating the ticket; Howe...
- Question
- atl-adm
- jira-service-desk
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Hello, I recently upgraded our Jira ServiceDesk to 7.13.0. Now when I am trying to organise our queues, I am finding that I am unable to delete them. When I try to delete a queue, I get the follow...
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Hi! Where can I configure this text: Thanks! Your reference is JASD-29. Check bla@gmail.com for a confirmation and updates. He shows up after registration issue. Thanks.
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When a customer sends through an improvement suggestion, we change the status of their ticket, depending on what we decide to do with it. Is it possible to set up an automatic default message/re...
- Question
- jira-service-desk
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I have a closed user product that requires users to register and login to use my product. When they have a technical issue they currently email us, I want to be able to incorporate Service Des...
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I want my external customers to be able to log issues or bugs they find via service desk, but I don't want to force them to register and log in to do so. Is there an easy way an extern...
- Question
- jira-service-desk
- evaluator-resources
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Hi, sometimes it happened, that a Mail from an allowed user will not import into Jira ServiceDesk because Mail has a attachment over the maximum size etc. In any case a mail will not import into S...
- Question
- jira-service-desk
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Hi guys, When admin creates an Issue on behalf of someone, this person and the watchers can't view the Issue and they do not receive notifications. Can someone help me, please? Warm Rega...
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Hi, my problem is that only if the autor send an email to the mailbox the status in the issue is changed...ok, but if the request participant send an email the status is in the issue isn't change......
- Question
- jira-service-desk
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Hi Is it possible to restrict the user creation for custumers to the email? We would like our custumers to register and create tickets but only if the have a special kind of email like ... @co...
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