Community resources
Community resources
Community resources
Jira Service Management
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Why does the Service Desk hash @ mentions in the comments example: Matt Dawsonadded a comment - 1 week agoPermalink Edit Delete[~accountid:557058:ebcbdcc6-be6a-490b-afcd-ea7e44d076bf] [~...
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Is there a way to replicate the email notifications from the classic service desk to the next-gen service desk? PLEASE NOTE: I have tried setting up automation so that agents are alerted. Th...
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On the side of the tickets where approvers label generates there are some old labels showing that I want to stop from showing up and I want some to be Bold and some labels to be removed. We ha...
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Morning, we are using Jira Service Desk cloud and I have a user who would like a filter that contains the SLA time value rather than counting down to the breach time or past the breach timer value th...
543 views 2 0 Deleted user September 5, 2019 -
We would like to add customers to raise requests by using g suite integration. When I did this is made them all users and assigned a product to them. We do not want them to use a license we just want...
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One of our teams created some Organizations in their Project with Customers inside, then deleted the organizations. But the affected Customers can still see them. Any ideas?
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Hi All, I have created a filter to have the list of tickets in my project selected by ID, category, country, Time to first response and Time to resolution, etc... When I try to export the Excel or ...
- Question
- jira-service-desk
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Hi is there any way to make custom fields a required field when changing the priority to high on automation for Jira in Jira service desk cloud
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I would like that when the customer confirms that the proposed/ tested solution is correct that the status from Resolved can be changed to Accepted or Closed. Now the customer can only add a comment ...
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Why automation does not always work, although the conditions are met, does not show errors. sd - 3.6.1 Automation in jira sd
- Question
- automation
- jira
- jira-service-desk
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We receive the following message : Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Unexpected response: 220 SRVEXCHANGExxxxxxxx Microsoft ESMTP MAIL Servi...
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I would like to have all tickets accessible for all customer via customer portal without having to share them consuming the JSD license. Is this possible? Can we share ticket by default with Jira gr...
- Question
- jira-service-desk
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Hi, I am quite new to JIRA and recently assigned to a JIRA tasks to update a SD project and encountered this issue with JIRA Service Desk Default Priority scheme issue. To update the a Service Desk...
- Question
- jira-service-desk
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Hello, Our system environment is that we have the following JIRA products (self-Served): - JIRA Service Desk REST API - JIRA Software 7.0.4 - JIRA Core 7.0.4 Server name: https://it...
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Is there a way to just upload videos directly from my mac, to an article within confluence and have them appear on jira service desk customer portal? I am able to see and play them fine from Co...
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Is there a way to change the limit of number of JSD queues
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Hello! I'd like to make it so that "expected result" and "actual result" appear in the main body of the ticket (ie where description and steps to reproduce appear), instead of as in the side...
- Question
- jira-service-desk
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I have 2 differents projects. The first one is to use with some specific customers outside the organisation so I had set the Customer Permission to Customer who are added to the project. ...
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For example, software hot fixes and releases. Thanks, Rod
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Hi, I tried to set up time stamp once status is changed to pending (means: awaiting for customer response). The idea is that status change is track in field not only in activity log...
- Question
- jira-service-desk
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On our customer portal, it doesn't seem to update the issue type and the original description is missing from the comments thread. I have spent ages going through the configuration settings and I can...
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For how many days Jira instance keep logs on server.
- Question
- jira-service-desk
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I have restored a backup of my older Jira instance and have managed to get the web portal working. I cant however, login with an account that could login before the backup. I know that...
- Question
- jira
- jira-service-desk
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We're currently experiencing difficulties with Jira Service Desk respectively it's automatic email conversations: When a reply is automatically sent by our Jira Service Desk to a Person who asked fo...
- Question
- automation
- cloud
- conversion
- header
- +6 more tags...
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Hello everyone, we are wondering if there is a way to enable the comment box of jira service desk into a normal jira software, with the two tabs to comment internal or external. Thanks!
- Question
- jira-service-desk
- jira-software
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