Jira Service Management

We have some add-ons in cloud version for both Jira and Confluence. We see that add-on data is not migrated. Can someone help us with this.   Thanks. 

• Question
• jira-service-desk

Hello, When receiving email on the Jira Service Desk, HTML-formatted content is deconfigured, even with the wiki-style renderer enabled in the description and comment field.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,    I have created new Service Desk Project and enabled e-mail request as possible issue type. I have all the fields needed, but can't see any time tracking features. I can only see SL...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Can we have 2 customer approval custom fields.   And the condition should be if only approvals are Yes from both custom fields then it should be assigned to a user. Can we do this please sugg...

• Question
• jira-service-desk

I have a AD user I want as customer/portal access that can log an JSD issues. they can't logon with an error of bad username and/or bad password. (The log entry shows that the login failed because o...

• Question
• jira-service-desk
• jira-software

I am having below error message in log file. I switched H2 DB to POSTGRESQL and lost my request types and queues. How can i get them back? ERROR: relation "public.AO_6714C7_CALCVAL_GROUP" does n...

• Question
• jira-service-desk
• jira-service-desk-server
• server

This morning I logged into Jira Service Desk and tried to access our project settings. I can find everything I want to, except we have this strange display behavior. I was curious if anyone else ran ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, please how can I change permissions for customers in service desk project? We set up a new flow on this project, but now our customers aren't able to change any states of the tasks. Or is there s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...ustomfield_10622") if (CustomField.getValue() == "High (Emergency)") { Custom2Field.setRequired(true) Custom2Field.setHidden(false) } else { Custom2Field.setRequired(false) Custom2Field.setHidden(true...

• Question
• addon-com.onresolve.jira.groovy.groovyrunner
• behaviours
• jira-service-desk
• scriptrunner

Hello everyone, We are setting up our Ticketing system and we face the following issues. When our customer sends an email and puts someone in CC, this person is added automatically in the field Req...

• Question
• jira-service-desk

Whenever we have to patch our Atlassian system, and reboot it, the crucible license reverts to our trial license.  We then have to login and re-apply the updated license. Anyone have a suggesti...

• Question
• fisheye-crucible
• server

I have no idea why, but some people in my JIRA Service Desk has been registered as customers before and then suddenly their profile stopped working. A new profile appeared with their identical email ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello,   I'm setting up a Service Desk involving multiple countries and SLAs vary from one to another (their calendars too) When i look at the SLA met vs breached report, the % shown is not w...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

hi, i already make changes in our test jira and run few test on the test jira and everything seem fine, now i would like to move it to production jira. is there any ways for me to move it to producti...

• Question
• jira-service-desk

Is there a way to change the fields that users see when they want to check the issues they have created? I want to add a date field.    Currently they only see the default fields like, ty...

• Question
• customer-portal
• jira-service-desk

We are having below message while running any of Arsenale Dataplane Reports. "Received HTTP error 500 requesting report. Please ask an administrator to examine the JIRA system log for details." Is ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  Can we stop auto-response / auto-reply from JIra email id with the customers Thanks & Regards,  Atul.   

• Question
• jira-service-desk

i wanna add attachment field in this section. can do you teach me how to do that ?  https://pasteboard.co/IiI4O8h.png thank you

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I want to allow service desk customers (specific ones) to view my service desk queries and/or reports. How do you do that? Thanks meytal

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

JIRA service desk REST APIreturns DTOs'. Example: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-organization-post  return OrganizationDTO. Do you hav...

• Question
• jira-service-desk

quiero realizar un filtro que en SQL seria asi:   SELECT COUNT(clave), organizations FROM incidencias GROUP BY organizations

• Question
• filter
• jira-service-desk
• sql

How to use multi select customfield in jira service desk? It shows me as only single select

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is there any way to let know the JSD admin to get a call from customer?

• Question
• jira-service-desk
• jira-service-desk-server
• server

hi all, during transition :open to inprogress it pop one screen in that after comment on that unble to add ng my text file or jpg.how to do this.normal comment box is showing

• Question
• jira-service-desk

This does not need to be out of box. The people who will be using this setup would like to have a single portal with multiple request types, and they would like the ability to create requests by emai...

• Question
• create-from-email
• email
• jira-core
• jira-service-desk
• mail-handler