Community resources
Community resources
Community resources
Jira Service Management
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Bom dia, criei uma regra denominada "Tempo Gasto" para informar ao cliente no encerramento do chamado, quantas horas foram gastas no chamado. Entretanto, estou usando o {{worklog.timeSpent}}, porem...
- Question
- jira-service-desk
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Hello, We are a SaaS application party and we we do not allow our customers to add people outside their own organization. However, if we have an issue concerning all customers, we would like to be a...
- Question
- customer
- jira-service-desk
- share
- watch
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...ntegrated in Jira. I have added a customer as Service Desk customer in the project settings. I have also activated and configured the customer notifications for "Request created", "Public comment a...
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I would really like to be able to easily delete new issues in unassigned. Currently I have to manually open each issue to be able to delete it... Is this something tat can be activated somewhere in...
587 views 7 0 Deleted user May 8, 2019 -
Hi everyone, I've found a number of questions and issues relating to this, including this issue for multi-language support in Jira Service Desk, but am still none the wiser. We are in the proc...
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Hello, We're in the process of setting up a Jira SD and we have several services that we make tickets for. These don't have emails I can connect to a customer how would I go about setting th...
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If i delete a customer from one project, will it delete them from other projects they are added too?
i have a customer in 2 projects, however i only need them in 1 project. if i delete the customer from A project, will they still be added to B project? im worried i may lose all the tickets/issues r...
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Hello. Is it possible to set Jira Service Desk that the creator issue can not accept his issue?
- Question
- jira-service-desk
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HI, I have a question. I used JIRA before at another company and I could write comment on JIRA page right away. But now, it is not possible. Please refer to the picutre #2...
- Question
- jira-service-desk
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While calling Rest end point (BaseScript CustomEndpointDelegate) from ScriptRunner getting 403 error
I am calling Rest end point (Base Script Custom End point Delegate) using httpbuilder , I am getting 403 error . Base Script Custom Endpoint Delegate delegate doSomething ( ht...
- Question
- jira-service-desk
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Hi, I used JIRA at before company and now I used it on new company also. But I have a question that I could not reply the comment on JIRA page as before. As you can see the picture I at...
- Question
- jira-service-desk
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hi, I want my import to be able to import organisations. I set up a test organisation called cerno in the project and put this into my CSV file to import under the organisation heading....
- Question
- jira-service-desk
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My customers are choosing approvers through the portal but the approvers are not getting the emails asking for approval. Also the jira ticket itself says no approvers selected however the approver is...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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...ransition Response: {"size":0,"start":0,"limit":50,"isLastPage":true,"_links":{"self":"{url_i_sent}","base":"https://panoptadev.atlassian.net","context":""},"values":[]} I can get the request d...
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Currently we don't utilize the jira-service desk and simply just use jira-software. I have all the incoming and outgoing mail configured properly and the test connections show positive results. When ...
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Hi, I know you can search for issues and bulk resolve/transition But I am wondering if there is a way to set this up from the "Queues" view? The search then bulk delete is a bit cumbersome. ...
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Hi I´m Monica, webmaster for LATAM and Brazil sap.com pages. Last week, I received the next email from the agency who do all the SEO optimization in the pages from sap.com and they mention th...
- Question
- jira
- jira-service-desk
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When entering the Description for a Custom Field, this does not affect the Field Help instruction field in the customer portal. They are accessed two different ways but are attached to the same field...
- Question
- description
- jira-service-desk
- portal
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I have created a custom filed User picker and added it to the every screen of a particular project. When I click edit I can see the field and clicking on the people icon next to the field allo...
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Super new to all of this... I'm building out a POC in Microsoft Azure and started the deployment of Jira Service Desk Data Center in the cloud as part of the Atlassian offering. The deployment has co...
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I want to add multiple custom email addresses to receive email requests. Based on which email address is the recipient will determine a different automation (add component X). How do I create ...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Создал две компании на одну почту. Обращение через первую компанию работают корректно. Обращение коллег через вторую форму - работают тоже корректно, и коллегам даже автоматические сообщения приходят...
- Question
- cloud
- jira-service-desk
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Dear Reader Could you please assist as a new Key gets logged every time when someone responds to an Email, Even though the Key Reference number is already in the Subject Line...What do I have to Cha...
- Question
- jira-service-desk
- cloud
- jira
- jira-cloud
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Hello team, i am trying to setup email channel using official email address. account is basically outlook.office365. following error gets pop up Unfortunately JIRA couldn't connect to the mail se...
- Question
- jira-service-desk
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Dear all, i'm working on a workflow which need x approvals before change status. But for each approval (when user on Customer portal click on the "Approve" button), I need to run a specific transit...
- Question
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