Jira Service Management

HI alll,   We are trying to configure a single sign on process with users from our platform into jira service desk. Has anyone accomplished this? We are using KeyCloack identity manager a...

• Question
• jira-cloud
• jira-service-desk

I'm trying to crate a rule where the issue is cloned to another project. Both projects has the same mandatory 2 custom fields. By default, the Clone Issue does not clone custom fields with its valu...

• Question
• addon-com.codebarrel.addons.automation
• jira
• jira-server
• jira-service-desk

I was looking at the list of integrations for OpsGenie and I saw a deployment category.  I was a little surprised to see that there is an integration for Jenkins but nothing was listed for Bamb...

• Question
• opsgenie

I have set up an SLA for Initial Response. The only filter on this is that the request is to have a priority of Normal. Most, close to all, request have this SLA stop when either we add a comme...

• Question
• jira-service-desk
• jira-service-desk-server
• server

When a ticket is generated in response to an email, I want to set due date fields with values like 2d, i.e. due date is after 2 days from today. How can I achieve that?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hiya, I am trying to set up service desk for our support staff, and I seem to have everything working so far except one small wrinkle. In particular im having an issue with email requests. I se...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello How can I exclude some issues linking options from a project so it doesn't list all of the ones that were created by other teams/projects? There are many options that don't make any sense for ...

• Question
• jira-service-desk

I am curious how Opsgenie got its name? Does anyone know the story behind it?

• Question
• opsgenie

Do you have 2 minutes (and 40 seconds)? Check out this intro video that explains "What is Opsgenie" or read the paragraph below: Opsgenie is a modern incident management platform for operating alway...

• Question
• opsgenie

Have you checked out the Opsgenie Resource Library? So far it's a collection of 5 white papers, 6 webinar recordings and 19 videos. If you are new to Opsgenie or haven't heard of it before, have a lo...

• Question
• opsgenie

I would like to find a tool that allows the creation of macros to use in Jira Service Desk Cloud. For the sentences that we have to type over and over again. I think there is an open source applicati...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi all, i need for my employ export a report that show the name of the ticket open and resolved in a day/week or specific period that i need. Is necessary install some apps or it can be done by nor...

• Question
• jira-service-desk

We are a non-profit considering moving to Jira server (from Jira cloud).  We are going to recreate everything from scratch this time, but in a year or two if we want to move to AWS from a cheape...

• Question
• jira
• jira-service-desk

I don't mind having my users self-register for my service desk, but I wanted to "approve" the registration before they are able to open requests. Is there any way to do that?  How can I find pe...

• Question
• jira-service-desk

I'm attempting to check permissions on a user by using Permission helper within Jira. In the user field, when I start typing the user, two exact names and email populate. The names are the same, the ...

• Question
• jira
• jira-service-desk

We'll be using Service Desk internally as a way for other teams to send requests to the Product Team.  Therefore, for instance, the operations team would be the "customer", and the product anal...

• Question
• jira-service-desk

Is there a way to set an SLA for the time inbetween public comments being made by the developers? We need to update our customers at certain intervals during a ticket lifecycle. We have set up r...

• Question
• jira-service-desk
• sla

Hello, I am currently in the process of setting up my request types in the Self Service portal. I have noticed that when I now go to the Create > Service Request in the client I now get all the cu...

• Question
• jira-service-desk

Hi,  how can I make sure an issue reopens if a customer answeres via mail to a closed issue? Thanks! Jessica  

• Question
• jira-service-desk

Hi,  We recently started using Jira Service Desk. We are creating Accounts (adding Organisation and Customer), when we receive an email to our support. We hope that once the customer has an acc...

• Question
• jira-service-desk

Hi, We have a main customer portal that refers as below:- https://xyz.atlassian.net/servicedesk/customer/portals   When the customer login, on the page to raise a request, he can see all our...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

The current Service Desk that we are using includes the ability to have organisations, and each of them has different users with different roles. Based on this roles, then the customers can:   ...

• Question
• jira-service-desk

Hello , Please find attached screen shot for reference , Can any one help me out how to get this done . Thanks & Regards, Mahesh

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

I have sent a ticket for L1 approval without selecting any approver. Kindly let me know how to add the approver now.

• Question
• jira-service-desk

Hello, I need a new ticket to be opened automatically in a project, when in another project a status of a ticket is for ex. "Done".  Please help me to find a good solution, preferably without p...

• Question
• jira-service-desk
• jira