Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to restrict which Service Desk Team members can add Customers? From what I've researched, I don't think so, but that's what I'm after.
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Hello Community, We've configured our priorities in Jira SD from 1 to 4 and we need the time to resolution for all of them. I've configured the Time to resolution but this appears only for the prio...
- Question
- jira-service-desk
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Hello Community, Testing the Jira SD I've realized when I send an email the ticket was correctly open but the Priority was automatically 2. Per default, every ticket would be open wit...
- Question
- jira-service-desk
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I've got Elements set up and feeding into the JIRA. However I can't search on the field using JQL - it just says "No Matching Results Found" How do I go about searching on these fields? Thank...
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I am trying to open a ticket using the Email Request feature provided in the Service Desk. But, a ticket is only getting created if the requester/sender is already a customer. Else, the ticket is no...
- Question
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Hi we are building up a few custom reports in our Service Desk and I need to reorder them. Is there any way to do this please? There doesn't seem to be a drag and drop option like there i...
- Question
- jira-service-desk
- jira-service-desk-cloud
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I'm an administrator of our Service Desk - attempting to update our customer announcement, but after saving it's not updating the portal. Any ideas?
- Question
- jira-service-desk
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We have a Jira email address established to generate tasks - in other words people in our organization email this to create a new workflow. While this works really well, parameters like Due Date and...
- Question
- jira-service-desk
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have Administrators and Site-Admins group membership. When I go to Projects, and click the side menu I get Project Settings, but no Delete settings. What else do I need to get the juice ...
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I'm exploring the capabilities of Jira Service Desk and would like to view test/demo data. There was an article published in 2017 that mentioned I could create a project and load it with test data, b...
- Question
- jira-service-desk
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Just launched my Service Desk internally and loving it, however this one pesky SLA is driving me crazy. I'm just looking to update ticket owners to follow-up on stale tickets, and while it is working...
- Question
- automation
- jira-service-desk
- sla
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Hello, I try to install Jira Service Desk on a subdomain without the port 8080. I use apache2 with SSL on an Ubuntu 18.04 server. There are more websites installed (and working) on the server. Port...
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How do I end emails that notify me of every update related to a ticket I have created on JIRA? My work email is backed up with JIRA related emails and it is effecting my work flow. I know other co-wo...
- Question
- jira-service-desk
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How do you create a linked issue in the New Issue View on Jira Service Desk? There used to be an option (three dots, top right) to 'Create Linked Issue' and I cannot see this on the New Issue ...
- Question
- jira-service-desk
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I've created an automation based on the body of the email sent by the users. The automation looks for specific hashtags (ie: #computer, #ERP, etc). The problem is that when I do the searc...
- Question
- jira-cloud
- jira-service-desk
- jql
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Does anyone know if there is a Jira satisfaction star rating snippet that i could use in an occasional personal email to the customer to remind him to rate the service? Ref: https://con...
- Question
- jira-service-desk
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I went through https://confluence.atlassian.com/jirakb/the-customer-satisfaction-survey-is-not-sent-when-a-service-desk-request-is-resolved-954258231.html documentation and did the configur...
- Question
- jira-service-desk
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Hi We have been cutting and pasting pieces of excel data into a Jira text field. The resulting field then contains a tab delimited version of the excel cells. This is script readable and we can chec...
- Question
- customer-portal
- data-center
- jira-service-desk
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We need to confirm whether we can configure "N" number of customers in my jira service desk customer portal. Assume that I have unique email ids of all those "N" customers. Is that each customer can ...
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When we inserted the code to implement the Service Desk Help Widget our Logout and Change Password functions stopped working. We think it's because the widget is using an older version of Jquery; wh...
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So, I created a workflow to get agent peer approvals. Then, I found out that agents will not get approval emails due to a flaw in Jira Service Desk. See https://jira.atlassian.com/browse/JSDSERV...
- Question
- jira
- jira-server
- jira-service-desk
- scriptrunner
- server
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Is it possible to add clients without email to open calls by the internal support team?
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Hey all, I'm hoping I'm not the only one experiencing this issue. I have a customer portal that a customer can upload documents to. The only problem is that I get a very generic "upload failed...
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We are migrating from Zendesk to JSD. One useful feature available is Zendesk is you can update multiple tickets at once. Is there a way to do that within your views? Is there a plug i...
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Hello, When creating a new issue ticket, the customer sees a drop down box asking if they want to Share with:, and the options are their entire organization or no one. Ideally, I would ...
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