Community resources
Community resources
Community resources
Jira Service Management
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Our end users utilize the email function to raise tickets and we do not have a plan, as of yet, to get them to use the portal. This is because we use Jira Online and AD Sync is not integrated. Is th...
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I'm trying to use a scripted field (Adaptavist Scriptrunner) Issue Picker. I would like this field to use a JQL that is based on a value from within the ticket that the field is on. Couldn't really...
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Hi all, is there a way to create a Booking system on Jira? I am creating a new form with ProForma but i need to made a field unselectable if the "House" is full. How can i do this? &...
- Question
- jira-service-desk
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The KB article "How to add a comment during a transition" tells me how enable customers to be prompted for comments when they transition issues in the portal. In Jira Service Desk 4.1, it seems that...
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Is there a way to mark a request received by the email channel as spam, and also block the email address that sent it?
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Hi, I please need some help. We have created a customer account and shared a ticket with the customer. When they click on the ticket email link they get a screen which allows them to enter their em...
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Hi all, How can I get a list of tickets that were handled this week? By "handled" I mean updated by someone from the service-desk team. In other words, I would like to do a filter like: updatedBy...
- Question
- jira-service-desk
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Porque al exportar el reporte no muestra detalles del campo categoría, si no diferentes caracteres para cada categoría. siendo necesario editarlo en excel
- Question
- jira-service-desk
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From opsgenie alert-api, I am trying to get the alerts list for a particular team for last week Monday 8am to current week's Monday 8 am. Can some one help me modify this query pls response = reque...
- Question
- opsgenie
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I want to create a search filter in jira service desk to show all requests sorted by organization not a queue. Is there a query that you know of?
1,576 views 10 1 Deleted user May 10, 2019 -
How do I allow multiple clients to access Service Desk with a single project and not see the others?
We are on CLOUD We are a service vendor with multiple clients. We want to be able to create a single Service Desk project with a single Request Type and have all of our clients utilize the Hel...
- Question
- cloud
- jira-service-desk
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We need to configure Service Desk to send a notification when the customer fills a customer satisfaction feedback (the stars). We need to inmediatly know when a feedback is under some degree. But it...
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Hi We've invested quote a lot of time building custom workflows for our company service desk At each step customers have options to transition tickets through the workflow The la...
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I can create a query that displays the tickets and their reporters from across the company, but I need the report to include the reporter's department as found in their profile. I don't need to...
- Question
- jira-service-desk
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We are using Jira Service Desk Cloud and I have a requirement where I need a list of internal "customers" to fill out a screen (Screen Name: SME Input Required). I have created an automation ru...
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I've just setup a new Dynamics 365 crm system and am trying to make issues in our Jira service desk visible with the CRM. I've added the Jira Cloud for CRM (Official) addon and previously ha...
- Question
- dynamics
- integration
- jira-service-desk
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...rovided, although I'd prefer not to share the HAR files publicly for security reasons. Thanks for the help!
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Then a customer or the service desk add an attachment to service desk ticket in the portal it only show the attachment path and does not allow access the the attachment see below Any ideas w...
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Before we start with software implementation we've created a Service catalog of all our services which are visible for our clients. Some customer use all Services, some just a few. In a first step we...
- Question
- jira-service-desk
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Hi to all, I would like to adapt some transition in my workflow. One of the transition is for rejecting a ticket back to "customer" if he entered something wrong. Afterwards he has to complete the ...
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Is there a way to import the tickets for existing ticketing tool to Jira along with ticket history ?
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Hi All, We provide digital services to clients via internal teams. For instance, we might build a product for team 1 that is available externally but 90% of feedback comes via the team and not the u...
- Question
- jira-service-desk
- cloud
- jira
- jira-cloud
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Hi guys. I've been trawling around the support forums and have picked up a few tidbits of useful information. I, however, seem to be missing the larger picture. Long story short is,...
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How do I configure a customer in ServiceDesk without a login? I need to be able to assign customers to incidents (and have contact details associated with that) but I don't want to assign logins. My ...
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Hey all, I'm looking to see how we can track portal page visits. i.e. I send all customers to my portal to file a ticket, but want to know out of X visitors how many actually filed a ticket? Lo...
- Question
- atlassian-support
- jira-service-desk
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