Community resources
Community resources
Community resources
Jira Service Management
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Hi, I am unable to save my new customer banner. I am able to load it and see the resultat, but the save configuration failed with this message : "Error uploading banner image". If I create a png fi...
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Recently I created a rule: to send 2 reminder emails to customer for approval after 2 and 4 business days and if customer doesn't approve the ticket in 6 days ticket will be automatically declined. N...
- Question
- jira-service-desk
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Hi, I need to hide the projects on our main portals, we have around 28 to 30 projects. Only few of them should be visible to the customers. For this i tried much to google and found the solution whi...
- Question
- jira-cloud
- jira-service-desk
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Dear, When navigating to the according project > Project Settings > Automation, we have a list of alerts.This issue regards the 'Urgent issue alert'. The person who automatically se...
- Question
- jira-service-desk
- jira-service-desk-cloud
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Hi, How can i create a report showing SLA elapsed time.
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Hi there we have a server version of support desk., with knowledge base and tempo time sheets. The server is a high end Azure server. When we do a memory usage check jira is constantly using around...
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HOW CAN I CREATE A TASK THAT doesn't COUNT TIME?
- Question
- jira-service-desk
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I want to see the original "To" email address on a ticket which is forwarded from a specific email to JIRA cloud email. Anyway can help?
- Question
- jira-service-desk
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I am working with a Vendor to deliver a solution for a Govt department so there are 3 parties involved. The Govt dept has given my team access to their Jira instance, but will not allow our Vendor t...
- Question
- jira-service-desk
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Hello, I need to use the help desk widget in spanish, but some of the keys and messages are not in spanish. Is there a way to solve that? I can't show some keys in spanish and others in english. &nb...
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Hi Guys ! I would like to create a queue ( or a filter ) by email source ( like *gmail or *hotmail ) in Jira Service Desk. For example: A user opened a ticket sending a email like john@hotmail.com...
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When creating custom reports in Jira Service Desk Cloud it seems like the only 2 'real' series I can select are 'Created' and 'Resolved'. Is there a way to get a series that is just 'All Issues in a ...
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Hi, Is there a way to create a trigger that sends a specific automatic response based on predetermined time slots? Exemple : If a client sends a chat asking a question after our business hours, it ...
- Question
- jira-service-desk
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Dear support, We are using Service Desk, and I want to try search all opened requests through Service Desk portal. When I choose Help Center, and choose option "All requests" I see only requests cr...
- Question
- jira-service-desk
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Currently I've an instance of self-hosted Confluence and the associated license... Now I started using Jira Service Desk hosted in the cloud... and in order to "Create knowledge base content" ...
- Question
- jira-service-desk
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Hi, is it somehow possible to add a custom button programmatically to the action menu of the comments? I want to trigger an action by the user which does changes on the specific comment. This shou...
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Hi, community! When you try to select a section SLA in any of the projects, it does not open. But SLA in issuies working. There are enough resources for the server. Tell me what could be the reaso...
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Hi guys, I am using Next-gen project in Jira SD (cloud version). I am unable to figure out how to change the order of status. Below are few statuses I am using, 1. To be allocated 2. Pending...
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Hi, I have been trying to figure out the problem regarding ''MAIL HANDLER'' we have the app Email this issue, plus i have activated some settings on the GLOBAL MAIL SETTINGS as well, now the probl...
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I am unable to find the clear / delete the evaluation license from my atlassian login acccount. Please help on this. Thnks Anand
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Hi, I have a case of a user whose role is "service desk customer" and can raise and view his requests on SD customer portal or email, however he reported he is not able to see all of them and not rec...
- Question
- jira-service-desk
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Hello I want to connect My Jira Service Desk cloud to another Jira to be able to have issue created in mine when created in teh other one. Which is the easiest way to do it? If the 2 Jira SD conne...
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Hi. I want to download the previous version of Jira Service Desk i.e. version 4.1.1, but when i click to see All Server versions on the download page, I just see a rotating arrow circle and th...
- Question
- jira-service-desk
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Dear support! Currently we are trying to scan assets with Insight Discovery but only get information of hostname, ip address. Information such as OS, CPU, Application,.. on the hosts is not obtained...
- Question
- insight
- jira-service-desk
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Hi, my friend is currently using the cloud version of Jira and I noticed his service desk looks completely different and 100% better.. I already updated to the new redesign but his still looks differ...
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