Community resources
Community resources
Community resources
Jira Service Management
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After upgrade the server to the new version 8.3.0 I can't see my projects in the app. I received this message: "Can't show the issue at this time, the app doesn't support Jira Service...
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I noticed the 'create a linked issue' option in SD, but also the regular clone function available in JIRA. Is there any additional functionality with creating a linked issue? As in, are there automat...
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As we begin to expand our use of JSD for external customers the need for an integrated chat is becoming quite important. I would like to hear from others on their successful or not so successful effo...
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For Example: A customer asks Question A six months ago and we give Answer A. But now Customer B not related to Customer A asks the same question. How can we find the support ticket to give t...
- Question
- jira-service-desk
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Begin counting time when: Issue Created Time is not counted during: <blank> Finish counting time when: Comment: For Customers When we create a ticket, I attempt to comment to stop the first ...
- Question
- jira-service-desk
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Here's the scenario. A user for JIRA Service Desk adds a comment and we use JIRA Cloud Slack app to notify on a slack channel what's happening. The comment in the channel: Frank Jones comment...
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Hi, I have an Issue A with it's own Workflow A. There is an Automation to create a linked issue once in my own project as Issue B with it's own Workflow B (Workflow B is just Open to Complete) and a...
- Question
- jira-service-desk
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Hi, I am using Jira Service Desk (https://southworks.atlassian.net/servicedesk/customer/portals) I don't want that clients can watch each other question and our answers. Is it possible? &n...
- Question
- jira-service-desk
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We are using Service Desk for our Change Request process and we have been unable to leverage the built in approvals due to certain audit controls. For example an approver cannot be the same as ...
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Hi, I am setting up a new Client on JIRA and when they create a ticket I would like for this to be assigned automatically to a particular group of users (team). I want that all of them recive...
- Question
- jira-service-desk
- jira-software
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We just enabled our Service Desk feature and enabled emails going to our help email automatically create service desk entries. However, we're finding that when we use the reply to customer feature em...
- Question
- jira-service-desk
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Hi Team, I have only 1 application and I wish to link to multiple spaces. Please advise how am I going to make it done. Thanks.
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So we have our email set up so that if anyone emails our support address it automatically generates the JIRA ticket based on the email. That's all working great. The problem comes when communicating ...
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¿Es posible agregar un formulario personalizado para las solicitudes de jira service desk?
- Question
- jira-service-desk
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Hi All, Due to data privacy concerns one of our clients wants to disable the workload report within a Jira Service Desk project. Ideally they want to enable it to a defined list of people, that can ...
- Question
- jira-service-desk
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Hi , Is there a possibility to show date fields with timestamp in filter? I would like to see at what time a change has been made in a ticket in my overview filter. Thanks! ...
- Question
- filter
- jira
- jira-service-desk
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We would like to configure a Jira service desk Server domain to send e-mails on behalf of our domain. Is this possible? Because I only could find an article about setting this up for jira servic...
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I've set up create issue from incoming mail and its handler, tested automation, everything works, however, when I tried sending email request from other email that is not listed is not registered, Th...
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There was a problem with the header colors on the Jira service desk page, and although I made the color adjustment in the look and feel section, the problem did not improve. Another problem is that ...
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Hi All Is there a way were the customer can add additional persons at the creation of a ticket prior to saving where their names would be in the participants list. I don't have any third party tools
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Are there any consequences on automation rules on renaming global elements in jira?
- Question
- jira-service-desk
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Hi Everyone I currently have an Time to First Response Goal set as the following: The SLA report is recording the breach against the day our agent Commented to Customer, however I...
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Hi, The company I work for needs something that can clearly track resource availability vs upcoming projects There are always last projects on demand (last minute) and it's hard to manage who...
- Question
- jira-service-desk
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Hi, We are trying to configure a user directory for the first time. I have poked around on the forums, but what I am finding doesn't seem to be helping us. If we leave Additional User DN and Ad...
- Question
- jira-service-desk
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When being on-call, it’s important that users are receiving notifications from alerts during the time of an issue. To make sure that the on-call engineer is properly receiving these notifications, th...
- Article
- opsgenie
- opsgenie-tips
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