Automation

[Rom Zuriel]

Hi

I am trying to have an Automation Rule that every new request/problem would be auto-assign to a different user based on the Organization the customer is under with no luck

Any suggestions?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Rom,

You need to use advanced jql to find the reporter's organization:

The jql is:

reporter in organizationMembers("")

The name of the Organization goes in the quotes.

That should then work.

Susan

[Rom Zuriel]

I think i did something wrong since I start typing the Organization (for example 'Ratag') it's starting to suggest autocompletion of optional Users and not Organization so I just typed the Organization 

Appreciate any help on the matter

Thanks

[Susan Hauth _Jira Queen_]

Hi Rom,

The jql syntax looks correct.  Did it work?

Susan

[Rom Zuriel]

Hi Susan,

I will update you as soon is I verify that 

Super thanks 

Rom

[Rom Zuriel]

Hi

Ok it looks like this JQL

reporter in organizationMembers("Testing LTD") works

Now I am looking into creating a notification for this user for this action

I Have done this

With no success

Any ideas?

Thanks!

[Rom Zuriel]

Hi Susan.

(Wow that was fast :) )
I am going the change the JQL as you suggested

Super Thanks