How do I configure the customer portal and widget to require end-users to look up their issue first?

[Scott Clark]

Hi,

I am trying to configure the customer portal and the widget to require end-users to try and look up their issue in the knowledge base first, before submitting a new ticket. How do I do this? Ideally, I am looking for something similar to Atlassian's own configuration for their help center. (I.E *see attached pic* search the documentation first, and if you can't find your solution then ask a question).

[Jack Brickey]

You really can’t. The best option is to configure a Knowledge Base that will offer possible guidance if the user chooses to type non the search bar that exists.