Community resources
Community resources
Community resources
Jira Service Management
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We need to have 2 customer facing portals. One cant know about the other. The first we already have setup, now is there a way to have one service desk with 2 different sub domain portals? Example htt...
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...laborate workflows, when the reporter/participant makes a public comment, I need to rely on notifications to see that, since the only way to move from one queue to another is a change of status (which can b...
- Question
- cloud
- jira-service-desk
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Hi all, I have created 2 sla's when i created the ticket it's not displaying any SLA in ticket. thanks.
- Question
- jira
- jira-service-desk
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There are six distinct ticket options for requesting service or support from me and my team and it has been quite a while since I first set up the fields and selection options in the fields associate...
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...he "assigned" field - there I just see my initials DK in a purple box. The same is true for a new colleague who joined yesterday - but everybody else in the team is shown as a little avatar next to t...
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Right now to add customers to a Jira Service Desk I would have to paste a comma separated list of email addresses into the Add Customer dialog. Jira will send an email (unless the feature is turned o...
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Is there a way to send a reply when a senders address is not accepted for issue generation by service desks mail handler? We needed to disable the possibility to accept mails from every address. Sinc...
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My organization is getting ready to install Jira Service Desk (replacing another "ticketing system"). I am seeking guidance and real-life examples of how others are using the Product categoriza...
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Hi there! I just wanted to share this great video that explains how to set up an email integration, it's a fun way to "get your feet wet" in terms of of setting up integrations. The email int...
- Article
- opsgenie
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Hello Jira Community, We recently started grouping customers into organizations so they will be able to see each others issues. Is there a way for them to share their past issues with each other in ...
- Question
- evaluator-resources
- jira-service-desk
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Recently we have been experiencing some issues with very long times , we initially pinned it on slow storage for the VM's HDDs, but after moving the HDDs to a faster storage and defragmentating virtu...
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When I change the language this part of the agent portal doesn't translate.
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When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira ...
- Question
- jira-service-desk
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Hi, I am currently working on an existing Service Desk project and the Customer permissions setting to the question "Who can access the portal and send requests to Recreo Service D...
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I'm in a situation where I want to bulk add customers to my service desk project. However, I do not want them to be using the customer portal at the time I add them. In Jira Service Desk's project s...
- Question
- jira-service-desk
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What happens if no approver is selected?
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My jira instance is in spanish, and our user speak in spanish, but the jira service desk approve/reject page when the user uses the approve/reject option by mail is in english. Can I change the...
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Hi all, I am the project manager of our new Jira set up for our maintenance crew and we have a slight issue where they all play funny buggers and assign jobs to one another. I have looked and change...
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Hello, When a reply is made after a ticket is resolved, it adds "Waiting for Support", but the resolution remains what I set "Fixed". Is there a way to remove the resolution when its reopened? &nbs...
- Question
- jira-service-desk
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I've created my project and added myself and a colleague as Admin, Agent, and Viewer roles. We are also both Administrators on the project. When I email our @Helpdesk support address, an issue i...
- Question
- jira-service-desk
- jira-software
- notification
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Running Jira Service Desk 4.1.0. There are 2 Service Desk projects configured; one supporting our published software products, one for internal help desk support. Since internal users can access both...
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I'm having trouble mapping an extra opsgenie field to the company on ServiceNow. Can someone help me?
- Question
- opsgenie
- organization
- servicenow
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I see the standard report showing how many tickets a technician is currently taking on but how do i create a report showing tickets completed by technician? Thanks Amer
- Question
- jira-service-desk
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I idid upgrade our Jira Servicedesk instance to version 4.2.3 on 12. July. But we received a couple of strange emails which seem to show attack attempts: Message body says: New message from Contac...
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Hi, I read somewhere (i can;t find the link now) about OPsGenie on Premise. I just wanted to check, is this a self hosted offering of OpsGenie?
- Question
- opsgenie
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