Community resources
Community resources
Community resources
Jira Service Management
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I'm looking for a way grant a team member the ability to monitor our global automation usage without providing that team member the ability to edit any of the existing rules. I'm not sure of a ...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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I am trying to start create metric reports and the exports from JSM are limited to 1000 rows. I have access to the sql server and would like to create a query that I can pull a custom field cal...
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I cloned an issue from one project to another. After the new project updates the issue, I want to send an email to the reporter and include the Cloned issue's key and summary. I'm not getting an err...
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Hi there, I am new to automation and I am trying to put together one that fires off an email when a sub-task gets completed. I currently have an automation that creates sub-tasks for a reque...
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Surely this is possible! Title says it all. I would expect there to be some sort of a 3-dot menu, or drag and drop option. I'm on JSM Cloud and there doesn't appear to be an option at ...
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I have a scheduled automation for my team-managed, Jira service-management project to send an email to the assignee if they have an issue in the "waiting for approval status" every morning. T...
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Hey community! I need to know if I can import historic information about old tickets. We started our support service 3 months ago, and now we want to start using Jira Service Management. For...
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When customers reply to ticket emails, the comments are appended correctly and working fine. When an agent replies to notifications, the comment is appended to the ticket with none of the email text...
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When activating Help Center functionality our only current portal was promoted to be the default help center and all service projects are autmatically linked to this default help center. No option to...
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Dears, I want to limit the Resolution filed values for some project is this possible to do ?
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Hello! When trying to create a ticket the next error shows: We can't copy field value from 'RSP' to 'Security Level' field due to a misconfigured workflow post-function. Ensure 'Create issues o...
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All of the sudden my videos are blank, it is not an issue with the URL as they are not displaying an error, they are just suddenly blank. They are visible in Confluence but not the JSM portal. Is thi...
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Hi Jira Community: I need to formalize the HR onboard/offboard process... and outside of needing to tack on checkboxes for common applications there is not much else. Which of t...
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I have an automation rule: "If user who triggered the event is a customer then do X" that executes and does X but the user only has the Product Role of "User (agent)", not "Customer". The audit...
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So i have a few users who do not see any of the ticket request selections in the Jira integration app for Teams from yasoon. They can see it perfectly fine via the web browser and when they check it...
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Hi everyone, We have a client who uses Jira Service Management for their IT service desk. We also use Jira Service Management internally. We're looking for a way to integrate our two instances so t...
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Assets Data Manager for Jira Service Management Cloud running a job, I was wondering if the job can be scheduled and ran in AWS Container or using AWS Lambda? It is just code with pa...
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Hey community, I have a question What happen if I upgrade to the standard plan for 4-5 agents and I pay anually and 4 months later I need more agents? For example, I need to upgrade the plan...
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I'm testint the jira system but I have a problem adding an external email. I’m trying to add our existing external email address to Jira Service Management. After following the steps ...
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Our service desk needs to be able to send emails to external contacts from jira service management. Is there any native functionality for this? If so, can it be done with standard plan or is premium...
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Hi everyone, I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages. Usually, we only had to construct portals that are use...
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Hi, I am trying to write an automation for Assets, which will run actions on Jira once an object of a specific type is created. For this, I am using a mapping, which is defined in a JiraConstants...
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Where can I see who has created an object, i.e. not a data record, but an object type?
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Hello Atlassian Community, We use Jira Service Management for our internal service desk to handle stakeholder feature requests, bugs etc. To improve the quality and structure of the information w...
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