Community resources
Community resources
Community resources
Jira Service Management
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I need a well-structured payload for making a POST request via the REST API to create a service request in Jira Service Management (JSM) Cloud using Groovy script. When I try to send, I always get...
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Hi, Query 1 - We want to incorporate all documentation related to the team activities into JIRA workflow. Currently our teams are storing their documents outside of Jira, my question is whether Jira...
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Hello, I'd like to create an automation rule to transform/move/modify a “Service request” ticket type to an “Incident” ticket type. Could you please help me with this action? Here's a screenshot o...
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For the past two weeks, this has become a major issue. Previously, tickets were being created despite the presence of a Mail Loop Detector. Since we forward requests: From: license@company.com T...
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I am looking for an automation rule to compare a form smart value. If the condition is true an action must be started. I have made the rule below, but it doesn't work. The form field is a s...
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Hello, How could I restrict a Jql to 10 issues ? Regards, Guillaume. Mackowiak
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I am creating a JSM Automation in which I need it to edit a field called "Team". However I have 71 fields which have the word "Team" in them, and more than 50 of them start with a word other than "Te...
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Hello, Despite my extensive research on the subject, I haven't found anything that matches my request. I would like to ask you to help me with one of my projects. My goal is simple: I want to creat...
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Please sorry for this question, can someone educate me on how jira works, how to use jira solve problems even the ones associated with the pi networks app, because I see a lot of people who are looki...
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I am working on a service project with four levels of issue types: Level 2 Epic Level 1 Epic Story level Sub-task The issue I’m facing is that I can't configure the screen for the Sub-task iss...
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we have some custom fields, we need to hide it from customers but visible to agents in issue view screen.
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Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello - I'm back again! I have a few select list custom fields. I've built automation to assign a value to another custom field depending on the option selected. I have another custom field where I a...
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We have an overall board that is separated by application, and each board is currently showing three different sprints the timeline. If I delete the sprints the sprints on the application board and l...
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Hello, I am currently configuring the help center, but unfortunately, I am unable to find the settings for creating help center users. I found a solution to create users for Jira itself, but I canno...
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How do I map user data that is stored in Microsoft Azure AD to a user in Jira? Fields like company, department, manager, etc would help with workflows and approvals.
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I know I need to set up an automation rule, but not exactly sure on how to build the rule. This is essentially the flow of what I'm trying to do. - customer submits service ticket though a f...
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I would like to create a report that shows how many open tickets there are for each Service Area. I've created a custom field for Service Area and assigned a drop down list with each of the 5 Service...
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We have a automation that sends the comment out to a user each time one is added for a certain ticket. The problem is this just uses {{issue.comments.last.body}} Which displays the attachmen...
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Hello again, I am using the standard time tracking funktion of jira: The tracking works pretty fine - but is there a posibility to create an report of the tracked times per project and / or ticke...
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I have an automation rule that I created to be performed certain action upon a cloned issue when the cloned issue gets created. The cloned issue gets created fine (from a separate automation rule), b...
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Hello, Is there a way to display related tickets in the Help Center? In my case, a customer creates a ticket, and we later determine that it is related to another bug within their project. We then ...
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Hello, i have problem to set SLA up in our Project. Basically inside the ticket there is no SLA part, even if the ticket is already in a status where this should be already active. Please help me w...
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| 24 | |
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| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |