How to add custom actions to alerts

[Aaron Eardley]

I want to add a custom action to alerts or alerts fitting a criteria. (Not with Opsgenie but with JSM Ops). My end goal is to have custom buttons when Atlassian ChatOps posts an Alert to a Teams Channel.

Alert fields | Jira Service Management Cloud | Atlassian Support shows that:

Actions: Alerts can have both default actions provided by Jira Service Management and custom actions defined by users. Read more about alert actions. Custom actions are additional actions that users can execute on the alert. Each action has a limit of 50 characters, and a maximum of 10 custom actions can be defined for a single alert.

When I follow the link to What are alert actions? | Jira Service Management Cloud | Atlassian Support, nothing is mentioned about custom actions.

I have followed the API to GET an alert and see that there is an "actions" child property of alerts, described as:

actions | array<string> | A list of actions that can be executed on the alert. These actions are custom to your organization and can be used to automate responses to specific alerts.

Where can I find the information on how to create these custom actions in alerts?

[Ross Harkness]

It really quite obvious, you don't create automations in the Automations page you use for tickets, you go to the Automations page that looks and acts exactly the same, with the same name, but accessed from a button on the opposite side of the screen, that you only find when you are in Operations, and there is no link to from elsewhere. Its so obvious, that's why there is no documentation telling you this, you just Ctrl+F every page you navigate to for "Automation" until you find it. That's how we're supposed to use this platform, right?

You want to go to Operations > Home > your team (so your on the Operations / Overview page). Look in the top right and click Automation > Create automation.

[Marc -Devoteam-]

Hi @Aaron Eardley 

Welcome to the community.

I can't find or there seems no more detailed information on this.

I suggest to contact Atlassian Support on this and ask what is meant by:

"Custom actions are additional actions that users can execute on the alert. Each action has a limit of 50 characters, and a maximum of 10 custom actions can be defined for a single alert."

[Christopher Yen]

Hi @Aaron Eardley welcome to the community!

I may be wrong but my interpretation of a custom action is the automation rules / actions tied to alerts which can be manually triggered (shown below) or triggered automatically from alert events