How to add custom actions to alerts

[Aaron Eardley]

I want to add a custom action to alerts or alerts fitting a criteria. (Not with Opsgenie but with JSM Ops). My end goal is to have custom buttons when Atlassian ChatOps posts an Alert to a Teams Channel.

Alert fields | Jira Service Management Cloud | Atlassian Support shows that:

Actions: Alerts can have both default actions provided by Jira Service Management and custom actions defined by users. Read more about alert actions. Custom actions are additional actions that users can execute on the alert. Each action has a limit of 50 characters, and a maximum of 10 custom actions can be defined for a single alert.

When I follow the link to What are alert actions? | Jira Service Management Cloud | Atlassian Support, nothing is mentioned about custom actions.

I have followed the API to GET an alert and see that there is an "actions" child property of alerts, described as:

actions | array<string> | A list of actions that can be executed on the alert. These actions are custom to your organization and can be used to automate responses to specific alerts.

Where can I find the information on how to create these custom actions in alerts?

[Marc - Devoteam]

Hi @Aaron Eardley 

Welcome to the community.

I can't find or there seems no more detailed information on this.

I suggest to contact Atlassian Support on this and ask what is meant by:

"Custom actions are additional actions that users can execute on the alert. Each action has a limit of 50 characters, and a maximum of 10 custom actions can be defined for a single alert."

[Christopher Yen]

Hi @Aaron Eardley welcome to the community!

I may be wrong but my interpretation of a custom action is the automation rules / actions tied to alerts which can be manually triggered (shown below) or triggered automatically from alert events