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Customer Portal - by default Created By Me - how to set it up?

Emilia KASPRZYK
Contributor
May 21, 2025

Dear all

 

Just a quick question, do you know of a method for:

Me as a Customer I go to the list of requests in the customer portal and by default I have set the filter to Created By Me

I would be grateful for a hint.

2025-05-22 08h00_56 Requests-JiraServiceManagementijeszcze2strony—Służbowy—Microsoft​Edge .png

1 answer

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Answer accepted
Benjamin
Community Champion
May 21, 2025

HI @Emilia KASPRZYK ,

 

Haven't seen an option to do so. Those are fix defaults. The only things I could change is the column on that page. 

 

A work around is to bookmark that page with the create by me selected. Everytime you go to the page, it will be set as create by me and whichever status you set it to.

 

Hope that helps

 

Emilia KASPRZYK
Contributor
May 22, 2025

hi @Benjamin it's a good idea, however it requires user interaction - we'll see, I'll suggest it to them ;)

 

You've inspired me with the idea to put links to properly filtered submissions in the customer portal ;) bomb!

2025-05-22 11h44_40 GrupaMuszkieterów-JiraServiceManagementijeszcze5stron—Służbowy—Microsoft​Edge .png

 

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Benjamin
Community Champion
May 23, 2025

That's awesome to hear another great idea came about! High five @Emilia KASPRZYK !!

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