Community resources
Community resources
Community resources
Jira Service Management
-
Hi everyone, I was wondering if anyone had any experience with designing a help center/portal(s) with translations to unsupported languages. Usually, we only had to construct portals that are use...
-
Hi, I am trying to write an automation for Assets, which will run actions on Jira once an object of a specific type is created. For this, I am using a mapping, which is defined in a JiraConstants...
-
Where can I see who has created an object, i.e. not a data record, but an object type?
-
Hello Atlassian Community, We use Jira Service Management for our internal service desk to handle stakeholder feature requests, bugs etc. To improve the quality and structure of the information w...
-
Automation - Uploading attachments in Jira to Confluence based on Jira Project Issues type I have created a company-managed custom templates project in Jira and would like to integra...
-
Hi Community, Is it possible to integrate Jsm <-> Sap Resolve? If yes, in whja wa(s) Thanks !
-
Hi, I'm new to the product and would like to understand better the capabilities of the service and asset management integration. My use case is similar to the following: Let's say that my asset regi...
-
I was just wondering why my JSM UI differs from my other one. Here's my current JSM: and here's my other one. and can I change the first UI to the second UI?
-
Hi, I want to know if Jira supports Japanese language in issue collector, if I submit the form/issue collector the Jira ticket should be created in Japanese. So that the same Japanese form values n...
-
We want to set up an automation rule in Jira Service Management (JSM) to automatically add Request Participants to newly created tickets of the Onboarding issue type. The Request Participants will be...
-
Hi All, Our customer is experiencing an issue with the notification toggle button on the service portal. We have a JSM project. One of the users in the organization created a change request called "...
-
Hi Atlassian Community, Emily here from the Jira Service Management team! I’m looking for your feedback on the content and copy we use in Atlassian’s onboarding emails! What will this involve? ...
-
Is there a way to get the currentDate as an extra property or as a label so that it can be used as part of my alias in the opsgenie integration? I tried to add it as an extra property to the opsgeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Is there a simple way to get an invoice and submit a PO for payment. I did try using 14 day pay later option but my renewal is over 20K so it does bot allow me to do this.
-
Hi there, How do you change the email name sent from Jira Service Management?
-
Hi Team, I have requirement to copy Org users to request participant field when a new ticket is created. Some times customer tickets were created by agents by selecting their Organiza...
-
...pprover": {"accountId": "useraccountid ", "emailAddress": "useremailaddress ", "displayName": "userdisplayname " "active": true, "approverDecision": "approved" &n...
-
I have an approver field turned on, but can't find the field in my automations to make them assignee
I have added a user picker field for "Manager Name" in my "Request for leave" request type in a team managed project. This is also my Approver field in the workflow. I wanted to set up an automation ...
-
Hello, We are using the cloud version and since last Friday 2 of my users are unable to read complete message replied by the customer. They are working on windows laptops and have not done any updat...
-
Has anyone successfully linked Issues (Incidents) to Alerts & vice versa? I have the ability to Create Incident from an Alert, but after doing so, there is no link between the issue & alert, ...
-
Is Jira capable of sending emails to both internal and external emails? We have many requests that require approval, and we need to send emails to obtain approval or request additional information. O...
-
I am unable to add external email address i.e email address associated with my company under project settings. xyz@companyname.com needs to be added under project settings-->channe...
-
Hi, I'm looking to gather feedback from customers. Video would be great. Can Loom be exposed to customers? Assume that a given customer wouldn't do more than a couple of videos in a month. How woul...
-
Very often, customers raise issues or send questions to other emails in our org, and the team members forward the email to the email ID linked to the JIRA Customer support project. When this happens,...
-
Jira gives me error when I try to type "I, ı, İ, i" at the search bar on the issues. Anyone has the same problem? I get this error: "The Jira server was contacted but has returned an error r...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 8 hours ago | ||
| 11 hours ago | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |