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Jira Service Management
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Hi all! I am looking for the way to created this rule but I am struggling on how to achieve it properly. (We have JIRA Datacenter) I want to have a monthly rule that looks for those FixVersi...
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Hi All, I am building a project and on one of the stages I need to have an approver who actually has and Agent role on the jira administration side, but on this project, we want to give him&nb...
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Hi, We want to have multiple inbound email addresses in a Jira SM project - the idea being that we will have one per IT team as a simple way to raise tickets by forwarding emails. We then wan...
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Hi all. I'm trying out this JIRA Virtual Agent From the videos I've seen, the Virtual agent should automatically create a Wokr Item if the step is to escalate, mine does not, instead it provides ...
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We have a Jira service management project connected to Slack through Atlassian Assist. Today, two Canvases appeared in the channel where this connection was set up: āInstructions for requesting helpā...
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I'm trying to create a condition on a transition so that if a certain value is matched the transition is not available. Easy enough usually, you just find the string or option Id you're concerned wit...
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I have an Object Schema named "Supplier Name" Type: "Supplier" Objects: Various Suppliers Attribute: email -------------------------- I also created a Custom Field where the Object can be select...
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need to copy system data in Task issue to severity in instance ticket while linking using automation
I have system data field in task issue and severity field in instance ticket. Whenever the instance ticket is linking to task then the value of system data should be copied or auto populated to sever...
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Hi, Is there a way to get the request group description? For example, in the DEMO project, these two groups have its own description. From the Get request type group we can get the `id` and...
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Like I only want 1000 results from a query output.
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How can I change the values of Category Field in JSM? The field is empty and I want to classified my issues, but I don't know where I insert the option in the field in JSM. BR
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My billing admin left the company and the product was tied to his credit card. No one else is listed as a billing admin. How do I add a new billing admin so I can pay my bill and continue...
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We are setting up a service desk for our HR department. We have created an issue level security scheme for the different issue types they have in their service desk. They would like to be able to see...
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Hello Atlassian Community! I'm a Jira Service Management project admin and created a Dashboard. It seems I'm limited to using only Gadgets to display data. The issue I'm facing is that the fiel...
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I have an attachment field on a request in Project A, but for some reason, it's not showing up for users to attach files to when they submit tickets via Atlassian Assist. I already ensured: Ensure ...
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Hello, We are working on setting up oncall schedules within JSM. I set up a team so I can open the operations portion for that team. I will only have a small JSM agent pool and the other folks...
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This is a follow-up to my previous post: Solved: Jira is creating service requests for "out of offi... I thought I had it solved --- But I just got a batch of tickets created for OOO resp...
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Hello, I am trying to better manage user accounts in Jira service management. Since we use Jira service management for our org we want everyone to have a jira customer account in service management ...
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Is it possible to create a email requested ticket without having to create an account? For example, I now send an email to our email address and then I receive an email back shortly afterwards with t...
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AT&T is stopping Email to Text on June 17, 2025. We get numerous alerts from our job automation software that are information only to let us know that certain jobs have run or have hit cert...
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My organization used to have a Jira project that was able to link to our Kanban board but we have since gotten rid of that project and only have JIRA Service Management. Our Kanban board that we have...
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I need to check the linked issue type and link type if its correct then transition needs to allow in ticket. Ex: I have bug issue for this bug issue the instance issue with link type causes should b...
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Hi there, Laptop and employee are managed by JSM Assets. I add an attribute to Laptop schema to refer to employee as below: A laptop and a employee are stored as below: I want to sh...
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ćć„ć¼ćć¬ćć¼ććććć·ć„ćć¼ćć«ćēµē¹ććć”ć¤ć«ćå¹ććŖć čØå®ę¹ę³ćęćć¦ćć ććć ē¾åØćÆćć£ć¬ćÆććŖā”ēµē¹ć«ę¢ć«ēµē¹ć®čØå®ććć¾ćććć ć§ććć”ć¤ć«ć§ēµćč¾¼ćæćććØćč”Øē¤ŗććć¾ććć I have already configured organizations (directories) in Jira Service Management. However,...
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Atlassian Community Events
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| 17 | |
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| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |