Community resources
Community resources
Community resources
Jira Service Management
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A large portion of our user base has multiple email addresses that they use to send from. example: John.Smith@company1.com John.Smith@company2.com We also utilize SSO so John smith logs into Jira...
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Hi all, One of my client does not receive any external notification. When I go to the notification panel log under the project settings I can see information that it is blacklisted, bu...
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We have multiple projects in our Jira Cloud Account that we use for different dept routines, we created automations to send out to the sites and also send us an email when our customers update the ti...
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Hello everyone. I am implementing JIra Assets in my company, and I would like to know how the process to print the Objects QR-Code? Like do you use a specific label printer and sticker? My quest...
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Добрый день, Как канал портал Jira сделать по умолчанию на русском?
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Can anyone tell me how I can give access to the checklists for users. I have done this before but my
Trying to give a colleague the ability to see and use checklists but unsure how
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I have our org-admins group set to not add any applicaqtion access as they should be added based on other groups. My user has only org-admins group, but I can see I still have agent and customer acc...
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Hi All, please advise I have problem the workflow status I define for a project/request type is not appear on Jira service desk portal In the project page, I can see the new status and transition ...
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I try to create the report for the Asset I have and seems like it does not behave like what I expect or some limitation. 1. The data in Asset report are not daily updated. In Asset schema I have 2,4...
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Hello, Is there a list of add-ons that only bill based on JSM and not the Jira licensing? For example: Say we have over 500 Jira and Confluence licenses However, we have only 50 JSM...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) kicking off in April for a brand new feature in Jira Service Management - Journeys! A way for you to automatically cre...
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Why are there team type projects at all?
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Hi Everyone, I have a situation where I need to send an "Approval" email / Notification again. Can you trigger this manually? Or do I have to move the status of the ticket back to the Approval...
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Creating a new Team managed project(Marketing), and when I create the ticket from the service desk (non customer) portal, I can assign it appropriately. But in the Request type design of the ...
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É possível criar planos Views padrões para os planos? Sem ter que criar em cada plano individual.
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Hello, we´re currently using Otobo as Ticket System for our Finance Department and we thinking of switching to JSM. In Otobo we can forward a ticket to external users (e.g. Sales) so they can take ...
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I have an issue (Issue type = Task) that needs to be cloned and performed annually. The root issue contains a list of individual actionable tasks. This can be accomplished in one of two ways. Either...
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On OpsGenie, it sends out calls and emails notifying agents of things such as planned maintenances, degraded performances, etc. I've provided an image for example. I checked my team's services, and i...
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- opsgenie
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I have an asset object that has an expiration date field. I would like to have a calculated field that always equal the number of days between now and the expiration date. Is there a simple slick way...
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Hello everyone :) I hope someone here can help me because I’m currently at my wits’ end. The supervisor fills out an onboarding form, and once it’s submitted, the status changes to "Waiting for A...
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We started using Jira Service Management last year for our ticketing and knowledge base. We have three service desk admins and everyone else is at the customer level. Unbeknownst to us, we have two ...
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I just get an error : "We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space" I'm testing this function in the free ...
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Hi All, I have a question regarding the "My work" tab on Jira cloud: I have a user who works on multiple projects. They refer to "My work page" to keep track of tickets assigned to them...
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I'd like to get some insights about the possible improvements around this flow, to reduce licensing costs. Current Flow: Customers contact CuSu (let's assume via phone). CuSu creates a "S...
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Atlassian Community Events
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| 24 | |
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| 42m ago | ||
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| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |