Community resources
Community resources
Jira Service Management
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Hi All, Today [1/27/25[ we are having problems with the Slack integration and keep receiving the same slack messages 4 or 5 times within JSM queu and Slack. Anyone else having this issue?
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Hi! I've been tasked with creating two custom fields of the "Time" type to calculate a period of time, such as "Time Since" and "Time To." The standard Date-Time custom field type isn't suitable bec...
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(I know this question has been asked before but I believe my context is a bit different). We have 1 parent ticket, with 4 sub-tasks. Each of the 4 sub-tasks have different workflows because ...
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¿En este ejemplo podría ocultar el nombre de Eduardo para que el cliente no viera que agente le contesta? ¿o es imposible? no veo la opción. Gracias
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Hola, buenas tardes. A la hora de hacer un comentario sobre un ticket de nuestra instancia de Jira Service Management Cloud version, se puede hacer como "Añadir nota interna" o como "Responder al cl...
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Hi , as a Jira administrator I was requested to approve a request for use of an app in Teams called Jira Cloud, where you can get notifications like in mail. Wh...
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Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...
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Any idea how I can remove JSM from a "trusted user"
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good day, I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...
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- cloud
- confluence
- confluence-cloud
- jira-service-desk
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I'm developing a Forge app that is listing out all the remote links associated with a customer request in Jira Service Management for all of the customers to see. My problem is that the api.asApp().r...
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Hi, I would like to have a dashboard or a filter where I see who has mentioned me in an issue. I can find something like 'last public comment date' but nothing like 'mentioned' or 'tagged' i...
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Hi, I've run into a problem and I'm hoping you can help me find a solution. In the JSM settings, there's a section called User Sessions, and I see that it shows the authorization method as Rest or HT...
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When I open my home screen Part of it on the right side are ads from Atlassian. How do I get rid of them so I can use the whole screen
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Hello Community, We currently use Jira Service Management along with Jira's built-in mail relay to send emails from our helpdesk address (helpdesk@companyname.com). However, we'd like to transition ...
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Hello I would like a Form where a section will appear when ANY selection has been made to a field. Let's say I have a field called "IT Service" and a section called "Description" where the Descr...
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Good day, I am new to Jira and trying to create reports, I need to create a report on the total KBAs created, updated or Retired for my Project. I don't appear to have any pre-defined reports and c...
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Is there a way to disable the "Grid has been changed" - Jira Ticket Updated Mail Message? Basically - we do not need this message - it anoying for the participants, as there is a huge Checklis...
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I had the 30day free version, but after i paid after trail all my tasks and staff member are gone i need my old account and its the same email : Johan_d@fenixfoodsworld.com
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Aslo how to set up in resolv.conf file. I want to TXT add for verification hot it is work
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So, I'm running Assets Discovery on a test VMware SLES server (same server as my test JSM DC), scan settings as per below: So basically, just scan 10 test VMs in the LAN so...
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Hello community I am QASIM ALOUDAT I want to ask about funding for my wors at Jira,and is my works is go to marketplace? Regard
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I'm having trouble with converting targets to webhooks. In OpsGenie, I've successfully created an integration for a OpsGenie Configuration. I use the [Create Trigger] feature...
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Hi Community, Introduction: New assets objects are to be created through automation. Each object has a unique whitelist ID. Before a new assets object can be created, the next free whiteli...
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Hi, we are managing support for multiple products. We have 1 level1 team whith multiproducts capabilities. And we have 1 team of Engineers per product or Service So : 2 services : ServiceA and...
- Question
- cloud
- opsgenie
- opsgenie-cloud
Related collections
Atlassian Community Events
| User | Count |
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| 24 | |
| 14 | |
| 8 | |
| 7 | |
| 5 | |
| 4 |
| Subject | Author | Posted |
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| 18m ago | ||
| 5 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT |