Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to use expose Jira Service Desk to customers outside of our company to use it as a way to track external feedback, complaints, etc? We would also like this to be easy for extern...
- Question
- cloud
- jira-service-management
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Hello, community. I need your assistance. I am using the Jira SD server version. I need the issues to be created in one project but moved to another project or projects according to defined values. ...
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Thanks Angelica - I have added my vote to this issue. Can you provide more detail on how to enact the following? "Even if he is an internal user, the admin can remove the Service Desk lic...
- Question
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Hello everybody! I use the Standard-Cloud-Mail-Server for receiving new Tickets in Jira Service Management. Since some days this is not working. I didn't change my configurations. The Project ...
- Question
- cloud
- jira-service-management
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Hi, I need to show different values for same field based in the issue type. From as I know, this can be done using Behaviors. Jira Field: Service and Sub-category - Is field is a cascade option. ...
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I have used Jira Service Management Cloud for a while now and we have defined several projects where one project is the equivalent of one customer. We started testing Insight a few days ago an...
- Question
- cloud
- insight
- jira-service-management
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Issue: A customer wanted access to the Jira Service Desk. I have added them on of which Atlassian send him an email directly. He mentions that he has not received the email an...
- Question
- cloud
- jira-service-management
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Hi, in my configuration of a Service Desk Project inside Jira Service Desk v4.12 i am facing some confusing error due to the permission scheme change i made. Every customer get their ow...
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If an attachment has: a) been imported and is showing as "share with customer" [default] b) has been assigned the wrong status (say as above). How can you amend the visibility of the attachment(s)...
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"The user to run automation rules is misconfigured Automation rules run as a specific user. The user selected to run these rules no longer exists or does not have sufficient permissions anymore, so ...
- Question
- cloud
- jira-service-management
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When we receive a ticket in our JSM and we reply on it (we've got our Office 365 mail connected), it takes around 5 minutes to receive the Email in the inbox of the client. Is it possi...
- Question
- cloud
- jira-service-management
- ms-office-365
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A deleted user still receiving email notifications for ticket updates
- Question
- cloud
- jira-service-management
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Hi There I have connected JIRA CRM integration, but I want to know if I can move the location of this option in the issue screen? I don't find any way to customise this at all. It is ...
- Question
- cloud
- jira-service-management
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Hello We are setting up our Jira environment and for our service request approval system ideally we would have a double cascading select list where in the first field you select a department and the...
- Question
- cloud
- jira-service-management
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Hey, is there a way to get a preview of the field: "label" ? or otherwise it is possible to get a "hardcoded" drop down menu? Is it only the wrong field type which has been used? Which one ...
- Question
- cloud
- jira-service-management
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...umber, String, array, object, 'true', 'false' or 'null')\n at [Source: org.apache.catalina.connector.CoyoteInputStream@1c316782; line: 1, column: 2]"} Additional info: The unexpected c...
- Question
- api
- cloud
- jira-service-management
- powershell
- rest
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We are looking to translate the request types in the customer portal. Resources I found on the internet talk about the option "Language Support" in the project settings menu. However we do not have ...
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We have a JSM project which was made before the recent bit updates. Shouldn't this project be upgraded? If I create a new JSM project I see the new features/layout etc .. but the one we use has none...
- Question
- cloud
- jira-service-management
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Hi, Our org admin (the only one) has left the company and his email address has been deleted. We need to remove this person and transfer the org admin permissions to myself. I ha...
- Question
- cloud
- jira-service-management
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Hi We have a third party that is using Jira help desk and we would like to integrate our jira help desk to theirs to easily pass tickets from their side to ours and back. Are there ...
- Question
- cloud
- jira-service-management
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Complexity setting of system password, such as password complexity setting of system background user
- Question
- cloud
- jira-service-management
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I want to point out that I am using the web-based version of Service Desk of Jira. I have gone ahead and created multiple organizations within there. Within the organizations I have creat...
- Question
- cloud
- jira-service-management
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I want to report on SLA data but I can't. There is no option to select 'breeched date'. I have seen in a previous Jira Service Management Knowledge base you can select a pie chart and then search f...
- Question
- cloud
- jira-service-management
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Here is what I want to do: - let‘s say I have 2 Agent groups that are working in SD (Group1 and Group2) - there is only one SD project - a new request will be ‚assigned‘ to one of the agent groups...
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We are trying to copy a custom field to another through a plugin automation, using automations or post function. We want to calculate the time that a ticket is assigned to each team and rema...
- Question
- cloud
- jira-service-management
- post-function
- sla
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Atlassian Community Events
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| 31 | |
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| Subject | Author | Posted |
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| yesterday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |