Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I want to add a field in my Custom Fields that only displays a note. This should appear after a status transition in a screen mask. There is no need to enter any information or anyt...
- Question
- jira
- jira-service-desk-server
- server
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Hey, We'd like to have LDAP information available in a service desk request after a user has submitted an issue. We have Jira Service Desk Cloud and Azure AD is connected to the platform with Atlas...
420 views 0 0 Deleted user October 22, 2020- Question
- cloud
- jira-service-desk-cloud
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Is it possible to define estimation time for Development & Testing ?
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...asScreen': False, 'isGlobal': True, 'isInitial': False, 'isAvailable': True, 'isConditional': False, 'fields': {}}]} I have two questions: 1. We don't have any workflow defined. Is it necessary to h...
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How can you edit access request forms under Portal Groups that are available under the Help Desk? I am able to see them, but I am not able to open or do any editing to the form, that's used to ...
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Why can't the attachments field be set as required? I require attachments as they're crucial for this type of support request, sooo...... As a workaround i've put a checkbox which is unchecked as d...
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When I click 'Download all attachments" from a support ticket it doesn't work, the below flag comes up. Using Jira cloud How do I fix this, this is really necessary for us.
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Hello guys, I need to do a job where it follows as follows: 1 - I receive the request via email, he opens the ticket in JIRA. 2 - When receiving, the summary and description are filled, where the ...
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Dears, I have an Opsgenie setup with 2 teams. Both the teams have integration with same Checkmk instance. Integration for 2 teams in Opsgenie is configured with 2 different users in Checkmk with cor...
- Question
- alert
- cloud
- integration
- opsgenie
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Hi, I want to understand. How to prevent the requester of the issue from viewing all other issues within the project. Our requirement is that only the admin be able to view all the tickets wi...
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I am working on creating an integration for my company to have a hub to see bugs for non developers to track the progress. I am trying to use a free account to test and write out the API but I am rec...
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Currently Out Of Office messages are being added as comments to Jira tickets. Is there a way to specifically filter out Out Of Office messages so they are not added as a ticket comment?
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Resolved tickets are not transitioning out of the open queue. I have checked the queue filter and the workflow. There have been no changes to either of them. The queue worked as expected on 10...
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Hello, With the recent announcement from Atlassian that they will discontinue the server versions of their products we are looking at alternatives, namely using Jira Service Desk Cloud. Right now w...
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Hi, I upgraded Jira to 8.13 and it went all great, but for some reason, if I try to update or install an app, it fails. Here is the log: java.lang.UnsupportedOperationException: This method is not...
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Hello, I go to the customer inquiries in the servicedesk (Where customers can communicate their inquiries) and to "My inquiries". Where can I configure the filters? With the add-on "Theme Extensio...
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Is there a way to have the company name field (custom text field) auto populate based on a users login information?
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I am trying to create a task 5 days prior to the due date in Jira Service Desk. The JQL I tried triggers the automation 5 days after the due date. What would be the JQL?
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Hello, I am new to Jira. The situation: We are a small business with a 3-man service desk and an external developer. We are using Jira. The Developer is using Gitlab. They would NOT move to...
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I inadvertently setup 2 products for a service desk. I would like to delete this one. I don't see any way of doing this. How can you delete an unwanted product?
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Hi Support, Per the KB post, it says if the email subject has an existing Issue key, then the email body will becomes the issue comments instead of creating new issue. However, we have noticed that...
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My queues aren't updated correctly and sometimes my status isn't either. I've less that 20 queues all basic, all listing by filtering workflow status so i've one for work in progr...
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Hi, I would ask you a question... I read some documentation about this integration and there was written that you can create a jira issue from Zendesk, but nothing about the opposite. I mean, our id...
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We want our customers (from other companies using our apps) to email Support@mycompany.com and we will auto forward those emails to a group which will include Support@mycompany.atlassian.com. &n...
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Hi, I want to know how I can change fields (type: Select List (single choice)) directly doing click in it and select one of the values of my list. Sometimes i have to change in 5 or 10 tickets...
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