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Jira can't install Apps after Upgrade

Daniel
Daniel
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October 22, 2020

Hi,

I upgraded Jira to 8.13 and it went all great, but for some reason, if I try to update or install an app, it fails.
Here is the log:

java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer 
       at com.atlassian.jira.service.UnloadableJiraServiceContainer.run(UnloadableJiraServiceContainer.java:98) 
       at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 
       at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) 
       at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) 
       at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) 
       at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) 
       at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) 
       at java.lang.Thread.run(Thread.java:748) 
2020-10-22 17:03:41,524+0200 Caesium-1-3 ERROR anonymous    Asset Tracker Query Runner Service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '10200'. This method is not supported in an Unloadable
JiraServiceContainer 
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer 
       at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:86) 
       at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:71) 
       at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) 
       at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) 
       at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) 
       at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) 
       at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) 
       at java.lang.Thread.run(Thread.java:748) 
2020-10-22 17:04:41,522+0200 Caesium-1-3 ERROR anonymous    Asset Tracker Query Runner Service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service 'Asset Tracker Query Runner Service'. This method is not suppo
rted in an UnloadableJiraServiceContainer 
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer 
       at com.atlassian.jira.service.UnloadableJiraServiceContainer.run(UnloadableJiraServiceContainer.java:98) 
       at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) 
       at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) 
       at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) 
       at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) 
       at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) 
       at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) 
       at java.lang.Thread.run(Thread.java:748) 
2020-10-22 17:04:41,524+0200 Caesium-1-3 ERROR anonymous    Asset Tracker Query Runner Service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service with ID '10200'. This method is not supported in an Unloadable
JiraServiceContainer 
java.lang.UnsupportedOperationException: This method is not supported in an UnloadableJiraServiceContainer 
       at com.atlassian.jira.service.UnloadableJiraServiceContainer.setLastRun(UnloadableJiraServiceContainer.java:86) 
       at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:71) 
       at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) 
       at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) 
       at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) 
       at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) 
       at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454) 
       at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) 
       at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) 
       at java.lang.Thread.run(Thread.java:748

At the beginning of the Upgrade, the updater noticed I had no JVM so it installed openJVM if I remember correctly. But I didn't find it afterwards. But maybe i Just remember wrong. Right after the Upgrade, I could start Jira, so I tried install openJDK-11-JRE, but read it's not compatible. nevertheless, Jira started, but I purged it and installed openjkd-8-jre. Everything running on a Ubuntu 18.04 Server.

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Daniel
Daniel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 26, 2020

So, apparently it helped to clear the plugin cache, I don't know for certain why, but it helped. Maybe the problem will come back, but for now, Jira doesn't complain

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