Jira Service Management

Hi,  I have a custom field, it is a dropdown with Yes or No.  Users have the ability to edit this field on any ticket. It is modifiable directly on the issue screen. Is it possible to r...

• Question
• jira-service-desk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Tenho aqui na estrutura o Jira Service Manager e gostaria de Habilitar a funcionalidade de Chat bot para abrir chamados automáticos:    Uma necessidade que teria é a integração com o Work...

• Question
• cloud
• jira-service-management

I have just begun to play with a new Service Project and am looking at using it for our Helpdesk.  In our current Helpdesk we are able to drill down in the request type and have the next item in...

• Question
• cloud
• jira-service-management

Dear community, The customer creates a ticket by email. I would like that when the reply to him, this email is added as a comment in the ticket already created. I would like the customer to respond t...

• Question
• cloud
• jira-service-management

We have transitioned a legacy email group-based service infrastructure to Jira Service Management. Because we have been using the same service email address for the past three decades, we are using t...

• Question
• channel
• cloud
• email
• jira-service-management
• reporter

Hi, We have defined a SharedFilter wth Public rights Nevertheless when we share it, the link is not working; saying: The value 'XXX' does not exist for the field 'project'. Field 'labels' does n...

• Question
• cloud
• jira-service-management

Hey everyone, Whenever I create an issue via Email, 1 min later the same ticket is created with the same issue is created with an automatic response (Just confirming that we got your request. We're ...

• Question
• cloud
• jira-service-management

Hi all, I have created a "mandatory" two field cascade custom list selection and put them into the "Report a Bug" interface, now the request by eMail is no longer working and I get the error "No exi...

• Question
• cloud
• jira-service-management

Hi everyone,   When service requests are opened, users are getting duplicate emails informing them a ticket has been opened for them.   I can not find anything in settings that would te...

• Question
• cloud
• jira-service-management

When a customer raises a support request and fills out the form, I can only seem to add a static dropdown list for them to select from. How can I make different customers/Organizations see different ...

• Question
• cloud
• jira-service-management

Hello all, Is there a way to setup Jira to automatically change the ticket status, when a customer comment is received. For instance, we'd put our ticket 'Waiting for Customer' then, when a  c...

• Question
• cloud
• jira-service-management

Hello, i have several JSM desks: One desk is open for everyone in the internet (new customers, GDPR questions, job opportunities and similar stuff for unregistered wanderers).  Another desk f...

• Question
• cloud
• jira-service-desk
• jira-service-management
• permission

We have a JSD/JSM-Server instance in a DMZ and a JSW-Server instance in our internal network. Access to both instances is applied via crowd. When Customers or Jira Software users (assigned role "Jir...

• Question
• jira-service-management
• jira-service-management-server
• server

I have two accounts with Atlassian, one personal and one work.  My work account is connected to Jira Service Management. Ticket update notifications are going to the email address associated wi...

• Question
• cloud
• jira-service-management

Is there a way for a portal customer to see who else has received email notifications on a ticket?

• Question
• cloud
• jira-service-management

I have been using "project automation" for a long time, in this plugin it is quite easy to edit requests, for example, change the list of "Request participants". But I got a problem: when I use "Ed...

• Question

Hi All, New to Jira and I was wondering how others would recommend setting up the external customer-facing projects. For example, let's say I have 5 customers across similar but not the same produc...

• Question
• cloud
• jira-service-management
• project

I would like to be able to run a report which would show how many tickets are being raised by users with new accounts - i.e. people who have joined the organisation recently. I believe this would ma...

• Question
• cloud
• jira-service-management

Hey there :) We are currently setting up our first JIRA Service Management Project (free at the moment for testing). To track service hours we usually use a monthly account in JIRA for each of our ...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hi, We will be creating multiple Jira service projects. Once the active lifetime of a project is complete we would like to be able to change this project to be a read only project for all. So all exi...

• Question
• cloud
• jira-service-management

Hi, Please suggest us how to get IP address or any other details who had sent the form to us via Contact Administrator Form. Because we are having the list of email id who are not present of our co...

• Question
• jira
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are using "utf8_bin" collation, but it seems it is not supported and return and error in health check. We would like to modify it but I cannot find the list of all supported collation by jira.&nbs...

• Question
• cloud
• jira-service-management

We have a use case where employees can reserve a workstation on a date and a time slot (AM/PM/Full Day) through customer portal. If a workstation has been reserved on the specified date and time, the...

• Question
• calendar
• cloud
• jira-service-management

When transitioning a ticket to a new workflow state, we have it configured so that the agent is prompted to add an optional comment and attachment. After adding an attachment and comment this way, th...

• Question
• cloud
• jira-service-management

Hi, Is it already possible to. update linked JIRA ticket through JSD automation? When  JSD ticket is assigned to a assignee, I want to update the linked JIRA ticket with the same assignee.&nb...

• Question
• cloud
• jira-service-management