Hello! So I know that you can search KBs on Jira Service Desk Help Center, but can you also list KB articles there dynamically? Some examples would be something like displaying 5 top viewed articles ...
How do I easily acknowlege an alert? A competitor's product allowed me to respond to a text message with a specific number to acknowledge, resolve, or escalate an alert. That was nice.&nb...
Help!!! I am new to Jira. The admin for our Jira software left and I have been given the job as our Jira admin. *sigh* All of the automated email resp...
Hi, We currently use JIRA as an internal support ticketing system but will soon implement a new client that has requested a ticketing system. Once a ticket had been created by a member of our...
I've seen already that Atlassian doesn't provide a native way to turn off / hide the login button from a service desk portal page, but wondering if anybody here knows of an add on or hack to do this ...
Hello, We are trying the Jira Service Desk Production and it checks a lot of boxes but I am looking now on how I can configure a project to get these things: 1. Support plan management In our comp...
Is it possible to set-up automations based on dates & times, and ideally a plugin? Our company utilizes several Atlassian products including Service Desk and OpsGenie. The use ...
Buenas tardes como creo los SLA pero en minutos no horas
In the status drop down all the transitions for that workflow are shown - but i can see duplicates! Any that are preceded with the word 'transition' i did not add in the workflow. Why did...
Hello Community! I cant find documentation to confirm this, so I wanted to see if anyone here knows this. When a user sets their time zone (lets say EST) and they search for tickets cre...
Hey, When we try to create issue then there is only one option of selecting issue type and i want to add subtype below that so how can i do this...?
I need to set a date and time stamp as a column for the end user to view when they raised the request so they can also track how long it is open.
Updated to Jira core 8.12.3 and Service desk 4.12.3. Now Tempo plugin doesn't work. It will load for administrators, but regular user accounts it just spins when they try to access My Work. Any help...
...est account. Wrote public note in Zendesk, verified test account received the email almost immediately. Escalated ticket to Jira, verified ticket showed up in Jira with same reporter as i...
Hello all. I am working on a way to resolve multiple tickets that were resolved by vendors. I have read online that it could be possible Link Here , however I wasn't sure of the form...
I am automatically applying a comment when a cascading select value changes. I only want the parent value to trigger the automation rule. If the parent value stays the same and the child ...
Hello, We have 3 security levels say A, B, C in our service desk project. We want a possibility for the service desk agents of any security level to be able to transfer a jira ticket to any other se...
Hi there, I'm trying to figure out how could I help some customers to use basic API calls. When I run this one on the browser: <jira-home>/rest/api/2/search?jql=resolut...
Is it possible to show Request type AND Issue type to the customer? We want to show Issue type in the list of All (or my) requests to the client. And if Issue type is New Feature, we want to s...
Greetings. I'm working with a customer who is migrating over from Zendesk to Jira Service Desk. That process is already underway and I am joining mid-stream. Like all other projects of this nature, s...
The 'red padlock' for changing issue security seems to have disappeared from my tickets - it was there until recently and I don't think I have done anything. Has anyone else experienced this?
Hi, I was wondering what is the best way for agents to mark Service Desk issues so these will be reviewed by the product team. They don't need to assign them, I just want to be able to filte...
No portal ao abrir um ticket do tipo incidente a opção de mostrar informações fica ativa, quando o ticket é aberto como modificação esta opção de mostrar informações some da tela, poderiam ajudar se ...
I m preparing Finance service desk project & for which i need to add Geo field in each service request. Customer will choose region based on which an ticket should automatically assign to respect...
Still see Done cases on the queue and I'm getting a weird pop up says "Queue data may be outdated, we are unable to refresh the queue data, check your internet connection". My internet connection is...
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