The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Download all attachments does not work

Chris Tuckey
October 22, 2020

When I click 'Download all attachments" from a support ticket it doesn't work, the below flag comes up.

Using Jira cloud

How do I fix this, this is really necessary for us.

 

Screen Shot 2020-10-23 at 3.02.54 PM.png

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
Answer accepted
Chris Tuckey
November 8, 2020

So to answer my own question.......

Under System > Advanced > Attachments there is an 'Enable zip support' setting which must have been off by default. 

Of course when trying to download all attachments while this is turned off, as above it doesn't prompt to say that this option is turned off, it just throws an error.

Turn it on and it works!

 

Screen Shot 2020-11-09 at 4.53.54 PM.png

Mutha, Poonam
March 28, 2024

How do you navigate to System > Advanced > Attachments? I am facing similar error.

0 votes
Chris Tuckey
November 2, 2020

...Anyone?

Beeraiah Velumula
July 19, 2023

In my instance it's enabled. But still I'm getting same error. 

 

Best,

Velumula

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events