Community resources
Community resources
Jira Service Management
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We need to enable agents in one service desk instance to link to tickets in another service desk ins
we se JSM to enable service desk for various departments as separate SD project. We need to link tickets across projects. so that the Health and Safety SD agents can link one of their tickets to th...
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Hi, I am trying to create a filter to show all items with a subproduct of "" BUD (Budgeting - Outturn and Plans) I am using the following AQL but its returning no results, the SubProduct f...
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When my customer is sending a comment to our email request address, the inline attachments are renamed to 0 and 1 and are placed at the end of the comment. I checked the eml file and there the image...
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Hi, we have about 1600 external reporters in our Jira ServiceDesk system, and sometimes we would like to send an email to most of them, but not all of them. Is there, besides export...
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Is automation the only way? I have a look in "Rules for taking action against alerts" and in the rules "Update action" I can only "add comment" and "Close ticket" I can't choose anything else like tr...
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- opsgenie
- cloud
- jira-service-desk
- opsgenie-cloud
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On a website offering AI webservices, I accidently got forwarded to create an atlassian account thinking this was part of the process to use this AI service. (f…ing ads) Now I want get r...
291 views 3 1 Deleted user February 16, 2025 -
Hi all, we have a few in our team who used to use Opsgenie on its own. We now have our instance consolidated and I want to learn the best practices in setting one up (asking them as little as possibl...
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What is the concern? I created a atlassian app to use the jira and confluence apis. but it is in my individual account only and my team members are not able to access it. So if in the future i leav...
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Okay after earn the point how can i withdraw it out
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I have just connected our DC instance with our Cloud one. I have two way connection, I can link issues but I'm not finding any way to make our Cloud interact with our DC in any other way. ...
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Hi, we are not sure about the jira admin. Can you please add me as a jira admin or can you please identify who the current jira admin is? Thank You.
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Im needing to add a report that shows time spent on tickets for my customers. Id like to add that to the Portal Page. Im using Tempo and have created the report. Is there anyway to embed a report or ...
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Hi Jira Community, I’m new to Jira and have only used it from a user perspective. However, I’ve now been tasked with rolling out Jira Service Management (JSM) for my company. My company bui...
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We wann the communication with apotechnik!
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Had been receiving critical alert notification although very high volume e.g. over 150+ a day. Had been putting on Mute for 1-2 hrs to silence the alerts but now after the last Mute ended I no long r...
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Created a project with Jira Service Management template and its the team-managed project. My application is having 4 different integrated APIs which are managed by other teams. Initially ...
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Hello :) Now that it is possible to use form fields in automation, and create cascading fields on forms, can you access just the parent option (even if the child option is populated) using automati...
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Hello, we are doing a soft launch to an internal ticket management system. We will have emails forwarded from an email question/request box, and we can get Jira to respond to the original reque...
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Hello! Previously I use to be able to add 6-15 images to an internal comment and they would all add successfully. Now whenever I tried to add images to internal comments, only half of them w...
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I am trying to create automation to re open a ticket when it is in a closed status. Right now, no comment is made when the customer replies and therefore the automation doesn't run. &nbs...
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I'm sure someone out here has tried to do this, but I'm looking into not atrociously complicated ways to track request type volume by individual request type across our service projects. We'd like to...
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Can somebody tell me what I'm missing for adding users to a JSM Organization through the API? I've tried to follow the documentation here but get an error message "could not find accountIDs"....
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Guten Tag zusammen, eine Kundin empfängt keine öffentlichen Kommentare, die wir in Tickets schreiben. Im Benachrichtigungsprotokoll steht, das der Empfänger auf der Sperrliste steht. Wo find...
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Hi Team, Is there a way to change the owner of the Teams? I can add or Join the team but unable to change the owner Thanks
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I need to add a stakeholder name to a service in Jira Service Management. I see the field on the first screen, but when I click edit, the field isn't listed so that I can add a name.
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