"Multiple users" select field not functioning in JSM Form template for end users

[Tammy Lessley]

In one of my JSM templates, I have the "multiple users" field present in my Form. When my end users attempt to use this field and create a ticket, the "multiple users" field does not show any values - they type characters, nothing shows up - they pull down on the field, nothing shows up. 

It is just a generic Form field "Multiple users" field. I don't know what setting or permissions or thing is disallowing my end users from utilizing this field as I know I can. 

Note: All other fields on this Form and Template are available and operate just fine for the end users. And I tested this non-functioning issue is not isolated to one person, it is for all my end users, outside my immediate group. 

[Jehan Bhathena]

Hi @Tammy Lessley 

Can you check the "Customer sharing" option, if this option is disabled your end users might not be able to use the user selection drop-down.

Reference : https://support.atlassian.com/jira/kb/unable-to-search-for-list-of-customers-in-jsm-cloud-customer-portal/