Community resources
Community resources
Community resources
Jira Service Management
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How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboa
How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboard? as an example, this particular query: view=list&query=status%3A%20"closed"%20AND%...
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I have created a change management project that will require approval. I understand how to set up approvals in the workflow but i need excluded specific user to by-pass the approval p...
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I am trying to write up an Agent that can look at my Jira Automation which we have alot of and tends to fail from time to time with errors. I want my agent to be able to interrogate my Projects...
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Hello, In our organization we would like to test the Jira mobile app but on our network, it is not allowed to access the google store. I'm trying to find the APK in order to install t...
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From the 'Agent" point of view, how can I find the requests that had been raised as "private" i.e. not shared with the reporter's Organization ?
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Good day, team, I would like to know how I can edit this feature to always showed up expanded once I access to a service request?
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In my team, we use Jira Service Management, and I would like to automatically add categories when we receive new tickets from our clients. I've been reviewing several tools that integrate wit...
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We have forms and request types on the portal that are for internal use only. Somehow, external users are submitting on the portal. We only want email communication. How do I turn off the po...
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Hi, This might be easy, but I couldn't figure it out. I would like to get notifications for tickets that I am assigned to but not get notifications for other tickets including n...
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Hello everybody and thank you for reading this. We are trying to customize the Portal View (what customers see). Currently the "Priority" is in the middle part of the screen. We want it in ...
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Hi, we use jmwe for transition issues in our service management project. for instance if all linked issues status Design Approval then main issue status changes as design approval. But here is the...
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Please advise whether a cost is associated with members that want to simply interact with the Agile Retrospective for Jira and not create them. For example, a member that is only going to add ...
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As a JIRA/Atlassian user, I'm automatically logged-in while visiting Atlassian Community, therefore its my professional/company email that is being used. Can someone help me on this please
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Hi, I’m trying to populate the asset field below with the reporter of the issue using an automation. The object consists of the following attributes: The "User" attribute is Atlass...
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Hello, Hoping someone can assist here, as I have a client who would like to change the format of the JSM Operations email. Is there a template that can be changed, or is it a standard that has to b...
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Is there any way to get the original ticket description - as entered by the customer - after an agent has changed it? When I change a ticket field the change is written to the ticket history. For so...
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...e able to go "Monday was a override due to public holiday, start fresh schedule from Tuesday" Or just to be able to go and manually set 'Person 1 is mon / tuesday' and not do rotation. Any ideas?
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Has anyone successfully modified the OpsGenie to ServiceNow integration to create an alert instead of an incident in ServiceNow? Any tips or advice? Is this possible?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, community! I've created an a automation to assign a specific user to a ticket at creation , this ticket always automatically gets a copy of a ticket linked to it. How can I set in ...
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Trying to import CSV file to change the default issue ID. Getting this error. We found 1 error in your import Missing summary: Summary is a required field in Jira. It can be the task name or...
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Hi guys, Is there a way in the same ticket to register "N" entries where some are billable and some are non-billable? Example: During the whole activity on "ticket-001", our agents register...
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Hi all! I'm trying to verify if there is any way for me to set up a conditional approval. I have a group of 12 and will need a majority approval before transitioning. I planned to use "a spec...
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Hello! We would like to create multiple teams/groups in Jira with their own email addresses so when an issue is assigned to a team/group an email notification is sent to the email address for that...
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I have very limited options (2) under my project settings, customer notifications after selecting the 'Edit' button in the action column. I can only select "Reporter" or "Customers involved". Accordi...
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Hello All, Hope you are doing well! Currently, I am planning to ignore alerts which contain SUCCEEDED term or any specific term in the Description of the Alert Rule. I can see five fiel...
- Question
- cloud
- opsgenie
- opsgenie-cloud
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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