Community resources
Community resources
Jira Service Management
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It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
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I'd like to have a channel per project on Jira, for team members to see existing issues/tickets and their status. I've got a notifications channel set up, but that's not quite what I'm looking for.
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When create new dashboard and add gadget "Test Runs Summary", find target test executions by "Saved Filter", input valid filter but it will not be available in search result list. How can I user my ...
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We used the "Reply to customer" function and sent an reply to our users. and now we are trying to forward our reply to other users in email outlook. Is there any way we can pull this reply in ...
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It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.
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Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
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I am unable to find operations tab to navigate to integrations. I want to integrate JSM with SECEON.
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I tried a few things to get the value provided by the fieldkey from a from into the ticket summary via automation. but it still keeps empty. this is what i tried {{issue.forms.23daeea...
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When I opened my project on Jira now, I did not find the kanban board. Knowing that my project is on Jira Software Project. What is the solution to the problem of the kanaban board no...
- Question
- cloud
- jira-service-management-cloud
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Hi JIRA Team, Can you please provide the best solution for the below error. It looks like our database is taking a little longer than usual to sync up. Wait a few moments th...
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Hello, yes it is a question that has been asked before but I want to confirm it again. We will look at the tickets received by 3 people. But there are more than 10 employees in the company, s...
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im trying to turn on an automation, where; - summary includes the exact phrase "Invoicing 2.0 ran successfully on CSL", and - reporter = BeelineDBATeam@beeline.com in that scenario...
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Hi There, We have more then 500 Application Codes "App Code", when raise the change, change requestor will use the related "app code" to associate with the change. And currently, the "ap...
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I went through the link below https://community.atlassian.com/t5/Jira-Service-Management/Priority-field-is-missing-from-the-list-of-available-fields-for/qaq-p/2287166 . Please let me know what...
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HI All, How do you effectively create a dashboard per-person service desk agents for performance analysis using key metrics such as 1. completed tickets per agent 2. SLA success/breached...
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Hi, trying to run a basic gadget / dashboard showing # of issues at 0-30 days old, 31-60, >60. Have tried the standard gadgets and fields, but none do this pretty common and basic function....
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I'm confused why you would hide a user count from me. If I go to the Subscription page in the Billing section of my Opsgenie instance, it tells me I have 160 seats/licenses. And... hooray, it will ...
- Question
- opsgenie
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An automation that automatically assigns a certain user to a task when a specific status is chosen keeps running. However, the rule doesn't exist anywhere. Not on the project automations or the ...
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Is there a way to report on all associated email channel addresses across all projects in Jira Service Management? We would like to review the email channels associated with projects in a single list...
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Good afternoon, Bear with me, as I'm extremely new to JSM. I'm building a ticketing system for a department in my org. This will be used to request configuration of items by said department....
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We are attempting to programmatically create Service Requests in our Jira Service Management project (Project Key: [YOUR_JIRA_PROJECT_KEY], Service Desk ID: [YOUR_JIRA_SERVICE_DESK_ID...
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Hi, on a form of my customer portal, I want that : - if the customer fills in the "server" field, the list of applications is restricted to this server. Server and application ...
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We are looking at JSM Assets for our enterprise asset management needs and currently have most of our IT assets split across Lansweeper and Manage Engine. We're using the apps to pull in assets from ...
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Clients hire bags of hours for ticket management and send requests/incidents/new developments, etc... The technicians allocate the time they spend and all the imputed time must be restored in all th...
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I have built 4 rules to calculate the device age of different assets. Once a rule where the trigger is when an asset is created. Then a rule where an asset is updated. I have now built these two rule...
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| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT |