Community resources
Community resources
Community resources
Jira Service Management
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We have a Change Management workflow with approval step. Approver is always a group from Change approvers in Service. Is it possible to list all Services with Change approvers or I need to check Serv...
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I created this nifty time tracking automation. It works pretty well but I've noticed a bug. When a ticket is being worked on for a few days the time being added to the time tracker is going in by wee...
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I see that in standard plan for jsm this template with tiles is available. But when I take a look at the template I do not understand how to create the tiles on the customer portal. Can...
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The change to only display the color in the frame of the status makes it really hard for us to see the status at one glance. Are you planning to change this? Cause this is not an improvement. Greetin...
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We are planning to migrate JIRA SD from 8.8 on old server to 8.22 on new server. Here's what i have planned. 1. Copy DB dump from old server (MySQL 5.7) to new server (MySQL 8.0). 2. Install ...
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In the Git İntegration for Jira app, the Create Branch button is visible for admins but not for users who are not admins. What could be the reason for this?
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I need the help to create the custom widgets for the custom dashboards based on our custom queries.
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I tried to add a customer to a specific project but I received this error however, I tried to add another customer and he has been added normally
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i tried to integrate the google chat with the opsgenie for that in the integration section i had selected webhook as option and given the google chat webhook and turned on the the integra...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, I’ve set up a project in Jira Service Management with Channel Access set to "Restricted," so only trusted email addresses can create tickets. I'm not using Portal, is possibile to crea...
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Hi everyone, what are the possibilities of selecting a user from a dropdown list in the portal (JSM Cloud) and automatically populating additional fields like Organization or Supervisor? ...
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...ortal-access to a user group, that we can change the permission for the developers, that they not accidentally comment public? Probably not by Atlassian default, but maybe you know a workaround or a...
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I Have 2 tickets where the time to first response SLA shows as paused , i have not kept any pause condition for this SLA and finish counting is at 'when ticket enters done category' both tickets a...
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I have taken over management of a team using free Jira. The previous manager set only themself as a site admin, and has now left; now when I go to https://admin.atlassian.com/ I am invited to cr...
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Hi, I'm fairly new to Jira automations I'm trying to set a variable based on the output of random() which i'll use later in a webhook. The problem is that it only seems to evaluate the presence of...
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Hi guys, just a confirmation because I didn't find an official documentation about that. If I provide access to a user as agent (JSM), does the same user automatically become JWM without con...
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Does anyone have any advice on improving the response rate for the CSAT survey? Our current response rate is 7% but I've been tasked to raise it to at least 50%! Is it possible to send reminde...
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...ickets/issues, rather email updates sent when "public comments" are left on issues). Our Service Desk Agents responsible for these tickets will regularly need to get feedback from other internal c...
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Dear All, We’ve set up around six different queues to receive tickets directly, but now we need to configure SLAs for each of these groups. Each queue should have its own SLA. For example, the SLA f...
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Hi JSM Experts, I need some assistance with a Service Desk setup issue. Background: We have a customer portal where customers log product and service requests. These requests are submitted with a ...
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Hi Community, I need your help. When transferring a task from project X to project Y (both projects have SLAs), the SLA doesn't restart in project Y but continues. Example: A task was crea...
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Update 5 June 2025 Based on positive feedback from our customers, the project summary page is now enabled by default for all newly created service projects. It can continue to be enab...
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first time writing here, let me try to be as detailed as possible. the kind of work my team does requires scheduled maintenance on a particular ongoing task. in our previous task keeping software, w...
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Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made...
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I'm having trouble setting default field values with automation when creating a incident from an alert. The Create Incident action only accepts a handful of fields for explicit setting but says "ple...
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