Community resources
Community resources
Jira Service Management
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Hi Community! See this help article: Jira Service Management issue sharing | Jira | Atlassian Documentation My question is - Customers can Share an Issue AFTER the Is...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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Hi, We have an automation that accesses raw ProForma form data (standard forms only) and uses it to pass through a condition to perform actions. We use this smart value to retrieve the data: {...
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HI All, I just want to be able to add emails to Jira tickets... how do I do this?
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In cascading option if selecting India then Pune, Mumbai ,Deharadun this configuration can be done. However , selection is limited at a time . If I want to select India with Pune and ...
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I am looking to add a customer as an approver in a Jira ticket. The customer is not a requester but can be an additional recipient. I want to create a step in the workflow called "Waiting for Approv...
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Hi everyone, I’m running into an issue in Jira Service Management where multiple participants end up added to tickets (either as Watchers or Request Participants). Every time a new comment is added—...
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I have JSM Incident issues that are cloned and the clone moved to another JS project. I am trying to create an automation that is scheduled for 2-3 times a day to run through all open JSM Incident is...
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I am looking for examples of knowledge bases that are external/customer-facing that have been built on Jira/Confluence for some inspo. I am revamping our Help Center and we use Jira.
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Is there a way to create a field viewable only to the internal team. I'd like to create a field on a form that is only viewable to the internal team.
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We've recently turned on the Customer & Org Profiles feature in an older JSM project. We've created some custom fields on our customer records, and have enabled the ability to view the fields in ...
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Boa tarde! Tenho dois quadros, porém, em um deles aparece um "Quadro", conforme anexo. São dois projetos diferentes. No exemplo 1, não há quadro nem a configuração padrão do Jira. As colunas (Itens...
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Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.
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Pi network account name who's change
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I'm having a few issues with Jira Forms, but it mainly results in not being able to get the form data in a presentable format. This is going to be a long post because of the examples and screen...
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Kyc of pi Network ie. No. 5 secure your account
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How to remove "Suggested forms" from my Help Center home page?
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For HR I would like to implement an automation rule that prevents the issue being assigned to the same user that it is targeting. Scenario: User has complaint against HR employee that handles JSM t...
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Hi, I would like to disable the Log Work option based on criteria I set. My use-case is that I want JIRA to look at a particular field & if the value in that field does not match a...
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Hi, I would like to use a form I've created in Jira Service Desk to submit a training enquiry. I don't want these people to have to login to Jira to do it. I'm not sure what's wrong with my setting...
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I would like to make a filter that shows all cases that I'm monitoring/watching/following. Is that possible?
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I am trying to edit my issue layout but am unable to do it in some projects when I used to be able to do it. In one project, I can still get to this screen: However in every other project I get...
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I have two team members for my team. I member should be available from 9:00 AM to 6:00 PM (Monday to Friday). Whereas another team member should be available 24/7
- Question
- cloud
- jira-service-management
- opsgenie
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My name is ihtisham ulhaq please change the ihtisham khan thank you so much my name is ihtisham ulhaq please change the ihtisham khan
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how can I log on to JSM within our user Microsoft account? Regards, Marcin
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| September 15, 2025 11:39 PM PDT |