Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connect

[DINESH KUMAR R]

RATE_LIMITED
26/Jun/25 7:09 PM 27/Jun/25 12:03 PM Retrying in 1440 minutes - Email pulling has failed 18 times consecutively (Reason: Could not retrieve access token for connection [9])

[Christos Markoulatos]

Hey Dinesh

check the below article

Resolve Email Request Failures due to Rate Limit in JSM Cloud | Jira and Jira Service Management | Atlassian Support

Check the connection in Jira Admin:

Go to Jira Service Management → Project Settings → Email Requests (Channels) → Manage your email accounts.

Identify the email account connected with connection ID 9.

Verify if the credentials or OAuth connection need to be refreshed or reauthorized.

hope this helps!