Is it possible to add a label to a new ticket based on a specific selection in a custom drop down

[Mihir Ruparelia]

When a new ticket is created for a very specific request type, there is a custom drop down field with 3 options. 

Is it possible to on creation of a new request for a label to be added referencing the selected option from the drop down. 

Example: 

Drop down options: 
Search 1

Search 2

Search 3

Request comes in and Search 1 is selected, on creation of the ticket, a label should be added with search_1 (as an example) it will always be the same each time. 

Any help would be great, let me know if anything is unclear. 

[Marc - Devoteam · Accepted solution]

HI @Mihir Ruparelia 

Yes you can create an automation rule that triggers on issues creation use an IF/ELSE condition and set the conditions that apply.

like IF drop done option is Search ! then add an edit action that adds a label like; search_1

[Mihir Ruparelia]

Thanks Marc, 

I may be way out left field here, but do you know if its possible to state: 

Whatever option is selected in the drop down set that name as the label? Or is that a bit more complex?

[Marc - Devoteam]

Hi @Mihir Ruparelia 

This could be done, but you will have more combinations, you can create a variable based on the values set (if the field is multi-select, but you still have multiple edit action based on the possible opportunities to set the required labels.

[Mihir Ruparelia]

Thanks @Marc - Devoteam 

I will take a look.