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installing JEC connector

Jose Carlo Escober
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June 27, 2025

I am trying to do JSM with NagiosXi Integration

Resouces:
https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4259967/Integrate+with+Nagios+XI

Whenever I tried to install Jira Edge connector using Debian dpkg -i jsm-nagiosxi-<your_version>.deb

The JiraEdgeConnector bin executable file is not installed

I cloned from 
https://github.com/atlassian/jsm-integration-scripts/tree/master/nagios-xi

$/opt/jsm/jsm-integration-scripts/release/jec-builder# ls

jec-deb  jec-deb-extracted  jec-deb.deb  jec-rpm  jec-win32  jec-win64  temp-dir  version.json

$/opt/jsm/jsm-integration-scripts/release/jec-builder# dpkg -i jec-deb.deb

(Reading database ... 161265 files and directories currently installed.)

Preparing to unpack jec-deb.deb ...

Unpacking jsm-nagiosxi (2024R1.2.2) over (2024R1.2.2) ...

Setting up jsm-nagiosxi (2024R1.2.2) ...

chmod: cannot access '/usr/local/bin/JiraEdgeConnector': No such file or directory




----------------------------------------------------------------------------------
I also tried installing JEC following https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/13893679/Install+Jira+Edge+Connector

I used this package

https://github.com/atlassian/jsm-integration-scripts/releases

I get the same result as before: /usr/local/bin/JiraEdgeConnector: No such file or directory

$/opt/jsm/JEC# ls

jsm-opsview_1.0.1_all.deb

$/opt/jsm/JEC# dpkg -i jsm-opsview_1.0.1_all.deb

(Reading database ... 161265 files and directories currently installed.)

Preparing to unpack jsm-opsview_1.0.1_all.deb ...

Unpacking jsm-opsview (1.0.1) over (1.0.1) ...

Setting up jsm-opsview (1.0.1) ...

WARNING : opsview user does not exist. Please don't forget to add your opsview user to JSM group!

$/opt/jsm/JEC# sudo systemctl status jec

× jec.service - Jira Edge Connector (JEC)

     Loaded: loaded (/etc/systemd/system/jec.service; enabled; vendor preset: enabled)

     Active: failed (Result: exit-code) since Thu 2025-06-26 19:09:11 UTC; 23h ago

   Main PID: 2204259 (code=exited, status=203/EXEC)

        CPU: 1ms

 

Jun 26 19:09:11 nycmon01.fwmrm.net systemd[1]: Started Jira Edge Connector (JEC).

Jun 26 19:09:11 nycmon01.fwmrm.net systemd[2204259]: jec.service: Failed to locate executable /usr/local/bin/JiraEdgeConnector: No such file or directory

Jun 26 19:09:11 nycmon01.fwmrm.net systemd[2204259]: jec.service: Failed at step EXEC spawning /usr/local/bin/JiraEdgeConnector: No such file or directory

Jun 26 19:09:11 nycmon01.fwmrm.net systemd[1]: jec.service: Main process exited, code=exited, status=203/EXEC

Jun 26 19:09:11 nycmon01.fwmrm.net systemd[1]: jec.service: Failed with result 'exit-code'.



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