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installing JEC connector

Jose Carlo Escober
Jose Carlo Escober
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June 27, 2025

I am trying to do JSM with NagiosXi Integration

Resouces:
https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/4259967/Integrate+with+Nagios+XI

Whenever I tried to install Jira Edge connector using Debian dpkg -i jsm-nagiosxi-<your_version>.deb

The JiraEdgeConnector bin executable file is not installed

I cloned from 
https://github.com/atlassian/jsm-integration-scripts/tree/master/nagios-xi

$/opt/jsm/jsm-integration-scripts/release/jec-builder# ls

jec-deb  jec-deb-extracted  jec-deb.deb  jec-rpm  jec-win32  jec-win64  temp-dir  version.json

$/opt/jsm/jsm-integration-scripts/release/jec-builder# dpkg -i jec-deb.deb

(Reading database ... 161265 files and directories currently installed.)

Preparing to unpack jec-deb.deb ...

Unpacking jsm-nagiosxi (2024R1.2.2) over (2024R1.2.2) ...

Setting up jsm-nagiosxi (2024R1.2.2) ...

chmod: cannot access '/usr/local/bin/JiraEdgeConnector': No such file or directory




----------------------------------------------------------------------------------
I also tried installing JEC following https://operations-help.atlassian.net/wiki/spaces/OPSHELP/pages/13893679/Install+Jira+Edge+Connector

I used this package

https://github.com/atlassian/jsm-integration-scripts/releases

I get the same result as before: /usr/local/bin/JiraEdgeConnector: No such file or directory

$/opt/jsm/JEC# ls

jsm-opsview_1.0.1_all.deb

$/opt/jsm/JEC# dpkg -i jsm-opsview_1.0.1_all.deb

(Reading database ... 161265 files and directories currently installed.)

Preparing to unpack jsm-opsview_1.0.1_all.deb ...

Unpacking jsm-opsview (1.0.1) over (1.0.1) ...

Setting up jsm-opsview (1.0.1) ...

WARNING : opsview user does not exist. Please don't forget to add your opsview user to JSM group!

$/opt/jsm/JEC# sudo systemctl status jec

× jec.service - Jira Edge Connector (JEC)

     Loaded: loaded (/etc/systemd/system/jec.service; enabled; vendor preset: enabled)

     Active: failed (Result: exit-code) since Thu 2025-06-26 19:09:11 UTC; 23h ago

   Main PID: 2204259 (code=exited, status=203/EXEC)

        CPU: 1ms

 

Jun 26 19:09:11  systemd[1]: Started Jira Edge Connector (JEC).

Jun 26 19:09:11  systemd[2204259]: jec.service: Failed to locate executable /usr/local/bin/JiraEdgeConnector: No such file or directory

Jun 26 19:09:11 systemd[2204259]: jec.service: Failed at step EXEC spawning /usr/local/bin/JiraEdgeConnector: No such file or directory

Jun 26 19:09:11  systemd[1]: jec.service: Main process exited, code=exited, status=203/EXEC

Jun 26 19:09:11 systemd[1]: jec.service: Failed with result 'exit-code'.



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Vladislav Mayzlin
Vladislav Mayzlin
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July 2, 2025



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Kai Krause
Kai Krause
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June 28, 2025

Hi and welcome,

 

Why the file is missing

The.debpackages that come out of jsm-integration-scripts
(jsm-nagiosxi,jsm-opsview, etc.) contain only the Integration – the systemd unit, config templates, and post-install scripts.
I think they do not ship the proprietary Jira Edge Connector binary itself.

So you have frist install the jiraEdgeConnector and then the Integration.

Sonmething like:

curl -L -o /usr/local/b in/JiraEdgeConnector https://downloads.atlassian.com/software/jiraedgeconnector/2024R1.2.2/linux/x86_64/JiraEdgeConnector

Then set the correct permissions using:
chmod 755 /usr/local/b in/JiraEdgeConnector

After that, run:
sudo systemctl daemon-reload
sudo systemctl enable --now jec

Now you have the Jec and can install the intregration for nagios

BR
Kai

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Jose Carlo Escober
Jose Carlo Escober
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July 2, 2025

the curl returned an html page with 403 error. I assume the link is incorrect

<html>

<head><title>403 Forbidden</title></head>

<body>

<h1>403 Forbidden</h1>

<ul>

<li>Code: AccessDenied</li>

<li>Message: Access Denied</li>

<li>RequestId: V92QRWS81MDGTMAX</li>

<li>HostId: wAWVY7Zs+k9D+HiaKhO5rU4WbBVAaNhzWHLckL+Z//jxKYkXtFPOWnVPHDtCApUtZpWm5c5gBlY=</li>

</ul>

<hr/>

</body>

</html>

where else can I download the Jira Edge Connector?

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Vladislav Mayzlin
Vladislav Mayzlin
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July 2, 2025

hey kai,

im from the same team as carlo. I got the JEC connector installed and properly configured i believe. I added the jec api key to jec.config.json

When i start the jec service. it seems like it turns on, all the worker nodes spawn but it timesout. i see these errors.

Jul 02 16:51:58  jec[3240218]:INFO[2025-07-02T16:51:58.521144838Z] JEC-metrics serves in http://localhost:7070/metrics.

Jul 02 16:51:58  jec[3240218]: ERROR[2025-07-02T16:51:58.52187608Z] JEC-metrics error: listen tcp :7070: bind: address already in use

jec.service: start operation timed out. Terminating.
Jul 02 16:56:58  systemd[1]: jec.service: Failed with result 'timeout'.


where is the jec-metrics server config located? i think i need to change the port on it. also any insight into this timeout?

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