Community resources
Community resources
Community resources
Jira Service Management
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When I log into Jira and try to create a request for any project in the portal section, the loading process is a bit slow, meaning the loading takes time.
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For some reason the UI for assets have changed in our JSM. We don't have the new navigation switched on so I'm unsure if I missed some upgrade?
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Dear community, It seems, add watcher option on JIRA ticket does not populate existing users. It does not even accept a user, if I type the user name. If I could assign the tic...
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Hi everyone, the email channel in our Jira Service Management project is disabled to ensure that all support requests go through our customer portal. However, some users are replying direc...
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Hello everyone, Any idea of why I am unable to integrate Opsgenie with an Encrypted SNS topic? The integration works just fine if the topic is not encrypted. Best regards,
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am currently trying to add a Serbian contact number to our Opsgenie account for voice support purposes, but I’m encountering issues preventing me from completing this action successfully. The numbe...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want to create a JQL Query where all the issues that are watched by someone of my Team (Asset team or Jira native Team) are shown. membersOf only supports groups.
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Hello, i want to make button to external web link in agent view. I have JSM Cloud, its possible?
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Hello together, i have the following question. After migrating to jira cloud we saw that it isn't possible anymore to search through keywords which are included in ticket comments. ...
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I followed all he steps as mentioned in this document. However when I run the Job, it says "Invalid customer ID" I used 1 as mentioned in the documentation but it still didn't work. any suggestions o...
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hi! I am creating a ticketing system through assist on slack. there are multiple teams working on this project, and I'm able to break into teams but I am not sure how to make su...
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SCIM for Portal-only accounts is now available for all sites! See here for more information Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SC...
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Hi, I'm trying to fetch the data from `/rest/api/2/search` based on $"jql=updated >= '{startTime}' AND updated < '{endTime}'". I have the scheduling setup to run every 5mins. Scheduled runs ar...
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When taking the following actions, my tickets are saying "unresolved" In-Progress --> Done Pending --> Done I've tried following existing documentation to set done = resolution, but I'm miss...
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We use a different top navigation bar color for our Jira production and sandbox environments but when I went to the JSM Assets page in my sandbox today for the first time in a month or two I noticed ...
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I would like to know what kind of custom field I have to copy to the smart value: {{issue.Time to resolution.ongoingCycle.goalDuration.friendly}}. My intention is to set a custom fie...
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Hey everyone, can you help me out with some ideas? For some reason, the resolution screen looks different for these users—even though it's the same project and a single flow. In one case, it doesn’t ...
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How do I transition the state of a JIRA issue within Power Automate? I've tried Edit Issue (v2) and Transition issue but I don't know how to fill in the fields. I'm able to open a ticket with Create...
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I would like to configure the support portal for two scenarios: 1 - External customers from different domains could open tickets (they would all already be invited as customers in Ji...
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Can we get that automation setup for the following? or any better approach would be appriciated A manual action in Jira for IHD items called "Move to Dev Hub Production Support" It migrates the...
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I am not an admin on our paid account however our admin just left the company. i do not have his access information but need to remove him as the admin and add myself (for the time being) ple...
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I've reviewed the below help article but it doesn't address my issue. After switching from my old iPhone to a new iPhone, I don't have an option to add my new iPhone into the notification section und...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, Currently we are looking for a chatbox that can integrate with our in house AI and would like to know if there are any app recommendations. We need integration with Slack and our JSM por...
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I am trying to create a new custom field to chow the laptop options available for a job role but my mind is having a complete blank What config do i need in the filter AQL so based on the j...
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Hello, I am an admin at Atlassian. We are running into the following problem. Users suddenly get first names like: j.janssen instead of jan Janssen. They cannot change this themselves. I can't adjust...
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |