Slow Automatic Email Replies

[Paul Roberts]

Is there a way to speed up replies to tickets created? Ours seem to take a few minutes to appear to clients when logging a new ticket in our system. We would like to speed this up if possible.

[Oleksii Melnyk]

Hi! Your users can check their personal notification settings and change notification grouping.

For JSM Customers, just create a custom notifications with automation or workflow post-functions.