Community resources
Community resources
Community resources
Jira Service Management
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Hi All! Good Day! How do I find all automation that executed for a particular issue. Sometimes, we need to modify or delete them when they shows up in comment or history for an issue...
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We have a csat report for our jsm service and I would like to export this data to manipulate it in powerbi, is there a way that I can export the whole information to excel or something?
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Hello all, Small IT Helpdesk team, simple setup just a few forms handle incoming requests via Slack. Initially, we bought Halp, got migrated to JSM, so we are not super proficient in ...
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Hi, I'm trying to query alerts by a date including a hour, minute and second timestamp. Following query returns 1 alert object, which is expected: https://api.eu.opsgenie.com/v2/alerts?query...
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- cloud
- opsgenie
- opsgenie-cloud
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Hello, When I change an assignee on a issue, I would like to automate the sending of an email to the former assignee notifying him that the issue has been re-assigned.
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Hello, I cant find the information, so here I am. When someone addresses a comment to me in an internal comment in a issue (@me) I would like to receive an email. How can I do that? T...
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Is it possible to use Jira for Education industry?
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I create automation for two steps of approver 1st automation to transit "open" to 1st approver (manager)" then send email to manager 2nd automation to transit "1st approver to 2nd approver then send ...
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Hello Everyone, In my company we are contemplating at OpsGenie as an Option for our Incident Management process. Is there a way to get a hold of a TAM or someone that ca...
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- opsgenie
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Hello team, can anyone confirm what happens to SLA history if I delete an SLA from my JSM project? We have an SLA we want to delete because we've made some team changes and no longe...
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Hi there, I want to export ticket data from Jira in either CSV or Excel format. I found this article: https://community.atlassian.com/t5/App-Central-articles/How-to-export-Jira-issues-to-Excel...
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What would be the JQL for a filter to list out comments made by a specific user, whether they are internal notes or public comments? And across all projects. I've tried the below, but it seems to b...
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Hi! I was wondering if you can toggle images here on this website. The image I would like to toggle is posted below. Can someone let me know how to edit it? Thanks! -Mira
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Hello, Can you guide me please to update the Test case "Status" automatically related to the "Test Status" in an execution test plan. I tried to create an automation useless. Thanks.
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We have a JSM support desk, where customers from specific organizations raise tickets via the portal, as well as agents raising tickets on their behalf. How can I configure JSM automations to (1) up...
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Hi Is there a way to change the order of the items in the customer portal? We would like to have the 'Contact Us' option appear at the top of the page, rather than the bottom. Is this possible? It...
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Hello, I'm using the new workflow editor. I just added two transitions in my workflow of type "Any status to this one". I already have one created with the former editor. It seems impossible to re...
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Recently (today?) the Jira SM cloud has started to hide my open queues when I select a ticket from a queue. When I click on a ticket in the queue I'm looking at, the left nav goes "back to project" a...
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Dear team, How to create the New project ? I am not sure ,whether i have access /role to create the project . How i can get the Admin access to our cloud to manage the existing project...
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Why do request participants disappear when I place them in new and previously created JIRAs? This is happening to me with all my help desk agents when giving attention to the Jira on a day-to-day bas...
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Hi All, Today [1/27/25[ we are having problems with the Slack integration and keep receiving the same slack messages 4 or 5 times within JSM queu and Slack. Anyone else having this issue?
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Hi! I've been tasked with creating two custom fields of the "Time" type to calculate a period of time, such as "Time Since" and "Time To." The standard Date-Time custom field type isn't suitable bec...
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(I know this question has been asked before but I believe my context is a bit different). We have 1 parent ticket, with 4 sub-tasks. Each of the 4 sub-tasks have different workflows because ...
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¿En este ejemplo podría ocultar el nombre de Eduardo para que el cliente no viera que agente le contesta? ¿o es imposible? no veo la opción. Gracias
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Hola, buenas tardes. A la hora de hacer un comentario sobre un ticket de nuestra instancia de Jira Service Management Cloud version, se puede hacer como "Añadir nota interna" o como "Responder al cl...
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