The customer is not receiving a notification to access Jira portal

[Mariusz Mika]

I am adding a user to Jira project and receiving a message that an invitation was sent to user's e-mail. Notification in the project is enabled, although the user is not receiving an e-mail. Are you able to check it?

[Yogesh Mude]

@Mariusz Mika Check whether the Customer invitation permission is enabled or not in the project customer permission. The jira default Notifications wotn work for customer.

[Mariusz Mika]

If you mean this, then it is enabled

[Yogesh Mude]

Yes, it is and i see its enabled so the customer should receive the invitation notification.  

[Antti Salo _Ambientia_]

Hi,

sometimes the accounts end up in Atlassian Cloud's "bounce list" and Atlassian support needs to remove the account from the list for it to receive invitations and notifications.

There's also the customer notifications log in JSM projects:

https://<site>.atlassian.net/jira/servicedesk/projects/<projectkey>/notification-logs

BR,

Antti