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Send email to creator of object when object created

Trevor de Souza
Contributor
July 29, 2025

Hi all,

I'd like to send an email to the creator of an object when it has been created in Assets but am not sure what to add into the recipients field. How could I go about this?

JSM recipients.png

2 answers

1 vote
Christopher Yen
Community Champion
July 29, 2025

Hi @Trevor de Souza 

I would try the send email action and then use the "Initiator" value from the dropdown

2025-07-29 15_34_15-Rule builder - Automation - Jira.png

Trevor de Souza
Contributor
July 29, 2025

When I try that I get the error message "Please provide at least one recipient"

Screenshot 2025-07-30 125915.png

0 votes
Pedro Olmo
Contributor
July 29, 2025

Hello @Trevor de Souza .

 

Can you take a screenshot of the entire process of sending an updated email?


Regards

Trevor de Souza
Contributor
July 29, 2025

Hi @Pedro Olmo ,

Just the below.

Asset submitted.png

Pedro Olmo
Contributor
July 30, 2025

Hello @Trevor de Souza ,


Attach rule action (send email)

test.png

 

Can you set up the rule like this?

 

Regards

Trevor de Souza
Contributor
July 30, 2025

Hi @Pedro Olmo

I am looking for the notification to go out when an Object is created in Assets. So there is no Work Item attached.

Sorry I didn't have this information clear in my original post

Pedro Olmo
Contributor
July 30, 2025

Hello  @Trevor de Souza ,

 

If the trigger, and in yout case the initiator, is the one who creates the object. This configuration that I am providing you with the action to send an email should work for you. 
Your action must be to send an email. Perhaps you are using the new action to send a customized email.

 

Regards

Trevor de Souza
Contributor
July 30, 2025

Hello @Pedro Olmo,

When I try with the "Send Email" action I receive the following

Jira Recipient Email.png

Pedro Olmo
Contributor
July 31, 2025

Helllo @Trevor de Souza ,

 

Can you share screenshot action?

Captura de pantalla 2025-07-31 090000.png

 

Regards

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