Automation: Issue link conditions between types

[Karoline Ramos]

Hello community!

How are you all doing? I’m here to ask for your support!

I need to create an automation, but I’m having some difficulties. In the problem workflow, an item can be linked when in the PO Review and Monitoring statuses (the problem is in the ISSM project).

These linked items can only be either Incident (which is in the IS project) or Critical Incident (which is in the ISSM project). Here’s the tricky part: These items can be linked either from the problem screen or from the incident/critical incident screen linking the problem.

And when either of these scenarios happens, the Problem should go back to the status “Investigation and Diagnosis.”

Can someone please shed some light on how I could do this? I’ve tried several possibilities but couldn’t manage it, and I had trouble finding the right smart value for the condition that it can only be incident or critical incident.

Smart value used: 

{{linkedIssue.fields.issuetype.name}}
{{linkedIssue.issueType.name}}

Thanks a lot!

[Bill Sheboy]

Hi @Karoline Ramos 

For a question like this, context is important for the community to help.  Please post the following:

• an image of your complete automation rule in a single image for continuity
• images of any relevant actions / conditions / branches
• an image of the audit log details showing the rule execution
• explain what is not working as expected and why you believe that to be the case

Until we see those...

Have you tried using an if / else condition block, with the Related Issues Condition for the specific link types, or use a JQL condition...where the two paths handle the different cases?

Kind regards,
Bill

[Pedro Olmo]

Hello @Karoline Ramos ,

You could use a branch to check which linked tickets it has, for example in my screenshot is blocked by  and then create a condition within the branch.

Regards