Standard vs Premium Plan

[Mariusz Mika]

My questions are releated to the real changes that are caused by moving some features to the Premium Plan:

1. I understand that Changes/Problems and Post-reviews queues are going to be moved to Unassigned queue and all data is going to be migrated there, but what about with new cases raised after the change? Will our customers still be able to submit cases through the portal as it is now? Will they be found in the Unassigned queue?

2. Will the change have an impact on workflows?

[Sebastian Krzewiński]

Hi @Mariusz Mika 

As I understand you are on Standard plan now. If you will move your JSM to Premium everything what is built so far will be working. You will get new features with moving to Premium plan.

Check plan comparison - https://www.atlassian.com/software/jira/service-management/pricing

Regards,

Seba

[Mariusz Mika]

Thanks for you reply, so my next question is: if I stay on Standard Plan, will everything remian as it is now in terms of raising new cases by customers, managing them in the queues, workflows, etc. ?

[Kris Dewachter]

Hi @Mariusz Mika ,

I presume you already found the documentation from Atlassian about the migration.

It states that there will be no data loss when you remain on the standard plan. But not all functionality keep working. 

So I presume you still will be able to create new changes or problems, because the issue types and request types will remain, but the specific functionality (ex. calendar) for these specific types will no longer be available. And new and existing issues will be moved to the "unassigned" queue.

br,

Kris

[arielei]

Hello @Mariusz Mika 

In short answer - No.

When you change the plan from Standard to Premium you get extra features, but the current settings, workflows ,screen and all will not change. 

For example, Approval step in the workflow will be available in Premium plan.

Also, Asset Management will be available.