Community resources
Community resources
Community resources
Jira Service Management
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We have a daily alert called "endpoint certificate" but we want notification generated by this alert on weekly once basis. How we can achieve this one? we tried the delay and suppress in notification...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello Atlassian Community! I need help with Automation. Here's a scenario - user provides data in a comment in this format: { "customfield_XXXXX": ["value 1", "value 2", "value 3"], "cus...
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Hi there, I currently have Jira and Confluence products on the Free plan, and I would like to remove these products completely from my organization. However, I don’t see any option to deac...
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I am using Jira Service Management as a helpdesk with email channel enabled. Currently, when agents reply to customers using “Reply to customer / Public comment”, the outgoing emails always include ...
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Wanting to implement the JSM widget on our site so clients can access the KB directly, but this causes a security alarm as the iframe.js script is being parsed/inserted via the `document.write` call....
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We have a service email account that customers use to submit ticket requests. A customer recently did this and now we are getting flooded with Account Verification emails to the service account...
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How can I extract information from the issue opening email and automate the updating of custom field
I want to extract, for example, the name of the sender of the email and update a personalized requester field.
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Hello, I'm admin of a space in Jira Service Management. I think there is an issue with the delete button of customers. If I try to click the button on an active account, it shows the popup th...
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Can distribution list email address be given access to JSM portal to raise requests? My client has a distribution list email address, which they want to grant access to raise jira tickets, instead o...
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On our SDM workview my agents are unable to view customer email addresses, when highlighting the reporter it doesnt show the email address, but if a Global Admin looks at all customer details in the ...
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JSM Cloud: Single automation rule to map Organisations to matching Issue Security Levels (MSP / mult
Hi all, I’m designing a Jira Service Management Cloud setup for an MSP‑style service project and I’m hitting what looks like a limitation around Issue Security + Automation. I’m hoping other JSM arc...
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Hi We have opsgenie embedded in JSM and added a few teams to operations. However, struggling to remove them. The teams we want to remove are new so there were no alerts sent to them as yet ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, Is there a way to link an alert to a ticket and have the alert send information over to specific teams? A ticket would first be created (portal or manually) then a Team will get added ...
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TL;DR what would be the best practice to building out a process/procedure for decommissioning hardware/servers in a JSM Space without over complicating and cluttering things up? Our Sys...
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...0d This is, the rule validate all tickets that change to "Aguardando Validação" status over 30 days. If it is true, the status must be changed to "Aprovada Usuário". And the rule is set like t...
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When customer raise a request, can the request be shared to their own organization automatically? Such that the request is visible on the portal for everyone in the organization. The cust...
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Hello, Is there any way to integrate Jira Service Management with Microsoft SharePoint? The requirement is to upload files to SharePoint from Jira Service Management tickets. Is there a way to aut...
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I'm trying to build a filter for myself off the requested participant field to show tickets I've been added to that are open or in progress (or not closed). I've got the following to work but when I ...
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Dear Community, I just want to set up automatically sync up Employee data from Azure Entra to Jira asset management as object that should be synchronized automatically . Can any one held on this ...
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Quando coloco uma imagem em um comentário ou anexo a imagem, ela aparece como capa do quadro, preciso retirar e deixar a imagem somente dentro do quadro.
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I am creating a recurring check for company devices. Work items are created in the protect, based on time since last check date that is stored as an attribute on each device object in assets.&...
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Hello, I am trying to search the Jira Service Management API for all issues with the word "Email" in the summary. Following the documentation has not given me the result I am looking for. &...
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Question: In jira Service Management, we have a request type configured with an email channel, where any request sent to a specific email ID is created as a Support Request ticket. The same request...
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I have some safety checklist audit forms we will be having staff submit through our portal. These contain a bunch of Yes/No/NA responses. I would like to use Rovo to parse the form, and for an...
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We are looking to add a section of our end user portal inside JSM with the following fields. Where in JSM would we make these changes and would it be possible to make a drop down menu to select the c...
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Atlassian Community Events
| User | Count |
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| 32 | |
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| 4 |
| Subject | Author | Posted |
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| 53m ago | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST |