How can I extract information from the issue opening email and automate the updating of custom field

[marcio_barretos]

I want to extract, for example, the name of the sender of the email and update a personalized requester field.

[Damiano Di Battista]

Hi @marcio_barretos
what you are describing should be Jira’s default behavior.
When authorized users send an email to the dedicated Jira address, an issue is created and the reporter is set as the email sender.
Why isn’t it working in your case? Could you explain more clearly what happens on your side?
Is the channel access open?

[marcio_barretos]

I'm sorry, i'm not fluent in english, i'm using Google Translate. 

In my case, the relator updates correctly, however i have a requester field and i need to identify this information in the e-mail and update a custo field. 

[Damiano Di Battista]

Hello @marcio_barretos 
if the custom field Client is a text field, you can use an automation.
Create an automation that populates the custom field when a ticket is created.
You can populate it with the email address or with the customer’s name.

Use {{issue.reporter.emailAddress}} or {{issue.reporter.displayName}} depending on what you want to track in the field

let me know if this solved the issue