Bug while deleting customers

[Enrico Alberti]

Hello,
I'm admin of a space in Jira Service Management. 
I think there is an issue with the delete button of customers. If I try to click the button on an active account, it shows the popup that the operation completed successfully but the row of the user is not removed. 



Did someone solve this issue?

Thanks for the support.

[Damiano Di Battista]

Ciao @Enrico Alberti
please try to verify that:

• in the Channel Access settings it is configured with restrictions;
• in the People and access section the same user you are trying to remove is not present (with the customer role).

Best regards.
Damiano

[Nikola Perisic]

Hello @Enrico Alberti 

Did you clear the cache after you did this? Also have you run this from the incognito mode?

A bit outdated, but you can check this link: https://community.atlassian.com/forums/Jira-Service-Management/How-can-I-remove-Customers-from-a-Service-Management-Project/qaq-p/1688965