Community resources
Community resources
Community resources
Jira Service Management
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I need to remove some of the automatic responses from the portal, as they are transparent to the client. According to Jira documentation, it is stated that the automatic response from the portal can ...
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Hi, I am planning the import for Alemba to Jira and I am not sure what happens when a user responds to a ticket via email? the email header will be difference so will Jira create a new ticket or upd...
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Hello! I have created several organizations in my Jira Service Management project, and I need the "Share with organization" section to not appear in the support request form. Thanks...
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Hi Team, I am trying to change the issue status to resolved/done programmatically using the code, https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-issues/#api-rest-api-2-issue...
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Hi Can someone explain me why butler automations looks for titles instead of a unique ID? Let's say i have a list named "To do - DK" and i have a automation on that list, bu...
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We were previously under Premium Plan but downgraded due to a recent package/plan change last October 2024. May I know if the Stakeholder role is still available to us under Standard Plan. It s...
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Hello, I’m Richard, and since January, I have been managing the systems for our organization, particularly for a specific project. While the transition process has been somewhat comp...
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Hi Team, I used the below code to transition an issue to done programmatically, but I am getting this error " Can't move (<ticketid>). You might not have permission, or the issue is mis...
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Dear sir, How can I delete my Musanad?
598 views 4 0 Deleted user February 11, 2025 -
I am attempting to pull the data entered into a Form into a Custom Field using Automation to display in the Context field (Details) portion of the request Issue View. I have a Form placed within a ...
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Hello, The below works for 2 values: {{forms.last.S2Amt1.plus(forms.last.S2Amt2).asCurrency}} I am trying to sum additional values but it is not working. I have tried: {{forms.last.S3Amt1....
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Is it possible to customize the default message that Assist bot sends in Slack channel threads when opening, closing, and changing the status of an issue? Hi XXX, your request was raised. G...
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Hello community. If we follow this strategy and are able to setup the synch of the attributes from Azure into Jira User profile from manager/boss/peer: How to sync the manager attribu...
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Hello, I have an automation rule set up to copy the value from the original estimate time tracking field in jira to a custom field "original estimate (copy)" whenever it is changed. This works fine....
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I can't find this product in the Billing Console, not even in Inactives. The number (SEN) is from any product it has, two of which end with 80 and 81, but none with 79.
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Hello Atlassian Community, I've read the https://support.atlassian.com/organization-administration/docs/can-i-change-the-url-used-to-access-a-product/ explaining how to change a URL because the name...
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Hi, Is there any way to hide the portal search on the main help center page? Making research and access impossible on help center. Thanks!
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Automation will trigger after a ticket has remained in the 'Waiting for Support' status for over one hour. If ticket = incident status = waiting for support waiting for support >...
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Hello, We've recently encountered two technical issues in our Jira Service Project setup and would appreciate your guidance: Bi-Directional Text Alignment Issue We use Jira Service Management as ...
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I need an ICalender feed to display our service calendar on a display in our office. What is the simplest way to export a calendar feed.
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We've set up notifications based on alert priorities. P1 through P3 alerts will notify dev team users, staggering times between escalations. This was agreed to by our management team and I am not inc...
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We recently updated our workflow in JSM. We'd like our "Resolved" and "Cancelled" statuses to function as done but they still show up in our Open Issues queue. They show as green which shou...
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Hi there, is there a way to see which agents are currently logged in besides me? It's not about forcibly controlling work behaviour - as we're all on the same level anyway (no manager <-> sub...
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I have a customer who would like quite a specific dashboard built for them to view their Service Management stats. At the moment, the report I provide is manually done via multiple filters that...
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Hi! I have tried a variety of searches and still don't find out how to achieve this. I configured our queue do display if a ticket has a linked issue. However, I want to be able to see the status o...
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