Community resources
Community resources
Community resources
Jira Service Management
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Environment Jira Service Management Cloud (Premium) Native Assets (formerly Insight) enabled What I’m Trying to Do When a sub-task with two Assets fields: Employee (customfield_1...
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We are experiencing significant delays in the alerts. There is a considerable time gap between when we press "ack" or "snooze" and when the alert responds. Previously, this issue did not exist.
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I created a Custom Field with a Type of 'Participants of an issue.' I need to send this field info via webhook when the Request Participants change because sending that Smart Value only provides the ...
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I'm trying to start a free trial of an app (Power BI Connector by AppFire). However, every time I click on "Start free trial," I receive the following message: "We ran into a little problem...
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As I continue to build out portal categories, I have been wondering when should I be using Forms? I know when you need to make some fields dynamic, you need to use forms. However if I don't need them...
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I am starting to look into the Virtual Service Agent options in our Service Desk. I like the idea of a chat that scans our Knowledge Base, which is already extensive. The issue I am running in...
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We are software company with many clients. We have implementation projects with our clients and a service desk for after they are live. In theory, we should use JSM and the service portal to t...
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Hello, I have a confluence space which has our complete product documentation well structured into folder, pages and sub-pages. After linking the space to JSM, the result was not what I expected. ...
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Hi there, I'm new to Jira Service Management and hopping someone can help me with this. I want to prevent just anyone from creating new accounts in the help center. The goal is to limit it to our ...
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Hello! I am very beginner and I am trying to solve my problem. I am not able to copy fields from a project to another one. Here is my scenario. Request is made in project #1 with a form.&...
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Hi, I'm new at using the data manager in the Assets feature. I managed connect Intune using the INtune connector and collecting data about the client and client HW (like available storage in bytes ...
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Hi, I have objects (instances) assigned to an object type (for example: "apple A" assigned to "apples"). I want to now move the object type "apples" underneath an object type called "fruit", and ha...
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Trying to consolidate tasks, change requests, and some support requests into an easy to understand timeline and capacity view that’s based on hours assigned in a given timeframe per agent. I’ve foun...
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I'm searching for the ways to enchance the Jira performance. Sometimes my system has slowdowns and it is caused by Connection pools and pools' configuration. I can increase the pools number to 40 as...
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Filter all assigned Work Items of the current user using a dynamic filter with the custom group pick
Hello, Currently, we assign Work Items to specific Groups. Each group is associated with a custom field, Service Desk Group, of type Asset Object called Assignment Groups in...
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1.If i have already updated the customer details field for a particular customer and if the same customer raises a new ticket whether the customer details which i have entered already will auto popul...
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Installer downloads for JIRA SM version 6 to 9 are missing in the download archives. I checked JIRA core and same versions are available. Are they removed or there is a maintenance/bug happening?...
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I am importing compute objects from Data Manager into a schema in Assets. One of the object types in the schema tree if the full os version which is an attribute of the host systems. I'm having an is...
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Hello! I am creating an Epic with a series of stories that block one another. I'd like to use automation to schedule these issues. I have ten tasks, blocked by one another. The first task blocks th...
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I'm working with Jira/JSD 9.12.x Assets, with ScriptRunner 8.45.0 I have an Asset Object that has an attribute of type Status. In an Automation Rule I have successfully used the action "Look...
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Hello All!! Some months ago (March to be exactly) I have created an automation that reopens a form when certain condition is met. It worked since then until today that it failed with ...
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We're building out three different teams. Team A uses our Help Desk Project, Team B uses the Application Team Project. The end users sometimes don't place tickets into the correct Team's project. I n...
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Hello, I'm new to the Virtual Agent and I'm wondering if there is a way to have it available to ask a user for information without being triggered by a specific intent? My goal is to have it o...
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I have our adapter and cleanse & import jobs automated via Windows task scheduler executing a powershell script as described in the Assets documentation. The adapters job runs great, then later t...
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Hello, currently, users can fill out a form that is attached to a request type. Is it possible to automatically add a specific attachment to the work item when the user fills out the form and the w...
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Atlassian Community Events
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| 16 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |