Tag: "helpdesk"

Hello Fellow Atlassians! Is there a group for MSP's to meet up and compare notes on how we are using the Atlassian Suite of Applications with our variety of cleintele. I feel like Jira Service Ma...

• Welcome Center
• Question
• helpdesk
• jira-service-management
• managed-service
• msp
• servicedesk

Confluence is a fantastic tool for knowledge sharing and collaboration. But let's be honest – keeping your pages updated can be a real drag. Constantly revising FAQs, project reports, or team directo...

• App Central
• Article
• confluence
• confluence-cloud
• design
• dynamic
• helpdesk
• +5 more tags...

I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...

• Jira Service Management
• Question
• cloud
• helpdesk
• jira-service-management
• jira-service-management-cloud

When I answer a comment to the person, he can only see that I answered, but do not see which message exactly. Is there a variable for the "last post" the person wrote? Needed for implementation for ...

• Apps & Integrations
• Question
• atlassian-marketplace
• cloud
• helpdesk

Team   is there anyway to set Out of Office settings in JIRA dashboard pls advise    thanks

• Jira Service Management
• Question
• helpdesk
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello, Basically we have had the sync between creating a ticket from our helpdesk email fail a couple of times and it has gone unnoticed. I was wondering what would be the best way to have a d...

• Jira Service Management
• Question
• automation
• cloud
• email
• helpdesk
• jira-service-management
• +1 more tag...

Hi, when users create a ticket in Teams, they are sent an initial notification that the card has been created, but they don't get any follow up notifications if an agent replies to the ticket. It say...

• Assist
• Question
• halp
• helpdesk
• ms-teams
• notification