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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello everyone, I am trying to set up automation/ flow which will do some action, when a new note in Opsgenie/ Operations Alert is added. I have set up automation trigger for AddNote action, however...
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Hallo Zusammen, Ist es möglich, Projekte (Kacheln) im Kundenportal für Nutzer auszublenden, die nicht zu diesem Projekt gehören? Aktuell habe ich das Problem, dass Kunden im Portal P...
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Hello, I keep getting a pop up in a JSM project that asks to tailor my experience. I decline/close the modal every time, but it shows up whenever I open a new window within that project. Any ideas on...
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Hello! I am playing around with the features before showing this to my director. Like other ticketing systems, you normally get a notification through email for every single edit on the tick...
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I can't figure out how to get this turned on.
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Hi, I would like to set up an automation to process requests received from different connected email accounts. However, I’m unable to find a suitable smart value to achieve this. E.g. Request rece...
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As a JSM admin, I want to customize the subject line of individual customer notification rules (e.g., "Approval required") so that I can add prefixes like "APPROVAL REQUIRED:" to make these emails st...
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We migrated from Ops Genie to JSM, and we would like to find a way to best track our service calls. Currently the alerts come in and calls are routed to technicians. We then take the service call dat...
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Team we have Tech help - project (helpdesk team) in jira ticketing management. when a end user submits an email to helpdesk team distribution list , ticket will be created automatically. But our t...
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Is there any way to sync Microsoft Azure user groups to jira service management global organizations? We are already syncing our azure groups to Atlassian user groups. We want to sync them her...
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Hi, I am trying to set up an automation (manually triggered) to create a new work item from an existing call. This works for the basic fields, and copies the values across as expected, but th...
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I need help with changing the message that is shown to the user on date validation failure within a Jira workflow. There is no provisioning of showing a custom error message for "compares to another...
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I was using the Jira trial plan, but now I am receiving a message that I no longer have access. I would like to continue using Jira and proceed with the payment. I have already added a payment metho...
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Hello, I'm facing an issue while integrating Jira with SAP CALM for incident management. By trying to create a ticket from CALM I receive the following error "The target project doesn'...
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Hi there, I'm following the steps here https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ What would the "account name" for the configuration? ...
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I have one user that is not getting the email notification when I tag him on an internal comment using the @mention. The weird thing is that he got an email notification when I tagged him in a c...
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There are a number of fields that are system defined and I'm can't hide them or change the name of the field, so in the Organization section there will be fields that are empty and that can be confus...
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Hello, I'm discovering and trying Playbooks in JSM. Is it possible to block a transition due to incomplete Playbook execution ? Should it be linked to a field/status to validate in the workflow ba...
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Why do I get a “comment is empty” error when trying to add a comment after an agent validates fields
I’m trying to add a comment after running an agent that validates specific fields when a request is submitted. However, I keep getting an error saying that the comment is empty. Has anyone encountere...
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we have 3 departments ,finance,hr,IT.my concern is that should create finance field with two mandatory users only show,same for other also.while user raise ticket. which field to be used
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I see in the notification area there is ${assets.object}, this seems to just get a list of every single asset on the ticket? Is there a way to get only the assets of a particular field? Cheers!
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I need to fetch the fields that we fill while raising a change request via an API call. I have the API key. How to make a successful API query url call ?
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We have Atlassian Guard, JSM and Confluence. We are considering purchasing a separate JSM license for a smaller set of users, however, we want the 2 instances linked so we can reference tickets betwe...
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Funny that from detailed view, I've change it to list view. I was using advance search engine (not using it often, so sometimes I'm lost looking at the screen). Now I cant find the toggle to revert i...
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I am unable to open the Jira company project. It just keeps loading and then shows a blank page. In some places it opens, and in others it does not.” Can someone please explain the solution and why ...
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |