Community resources
Community resources
Community resources
Jira Service Management
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Hi Community, Need some help/advice. We are trying to setup JSM in our technical services environment. I have a question for you please - that may lead onto more questions :-) We have created...
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Hi, We have an issue which when created, creates multiple subtasks. Now if the parent is at under approval status and subtasks are not approved for 3hrs then every 3hrs an email should be sent to t...
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I have many organizations who use raise tickets on my service desk. However today I am not able to create any filter using "Organizations" field. It says to create a custom field in Jira Service Des...
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We have a workflow like whenever a ticket is resolved the ticket will be automatically closed after a few days. Issue: Sometimes in the ticket an internal comment is made saying "Please ...
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We use Opsgenie to send alerts if a jira ticket is a p1 or a P2. unfortunately, the SMS / push / email sends it with an alias/issue key (which is the ticket number) as text. I want it ...
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I have created a company managed jira work management project and I have the administrator rights as well but am not able to configure the board as I can do in any other scrum project, suggest me a w...
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HI everyone, I wanted to create an automation that only allows a certain group or user to view certain ticket issues. The automation works like this: However when I change the trigger to...
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Hello, we are facing the issue, that when I am adding a dashboard it displays a blank/white screen and after refreshing it, again I can see fields to populate the dashboard. This happens for...
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Is there any way by which i can achieve the how many points we commited at the starting of the points ? and then how it decrease and increase by the sprint end. Means, consider in the start of the...
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Hi, while creating an issue I am getting below response what could be the reason here ? 400 - {"errorMessages":[],"errors":{"assignee":"User '606368770a6b3XXXXXXXX' cannot be assigned issue...
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Dear Team, We are alliance Bank IT segment, we have created a new VM of Jira and installed Jira Service Management (JSM) too. May we know the software requirement of Jira Service Management? Thank ...
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...onfiguration to be set to true where as the default it is unchecked. I can't see in the API where I can set this? Does anyone know how I can set this to on automatically every time a schema is c...
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I added a test external user in a specific group, but once the external user logs in, all he can see are his requests. Can the external user see/comment on other requests?
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We have devices that send all alerts to the same email address. In this case, I'm working on alerts from Synology, but there are others, like Ubiquiti and many network devices. I want to set up a ...
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Create an issue using the JIRA python API and link it with an existing Epic using the epic name and not the ID. I also want to use the name for assignee rather than using the id of the assignee. It...
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I'm attempting to check the Location the user selected from an Insight field when submitting the form and set an assignee depending on the option chosen. I tried a number of different smart values, ...
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In this project, you create a ticket with the receiving information, and inside that ticket you create sub-tasks for each part that is inspected. The problem is that I have had to create sub-task typ...
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Hello, I am working on a Company Managed Project. I have created a custom issue type. Whenever I change the fields that I would like to see to it, the fields are updated in the Task issue type as we...
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- jira-service-desk
- jira-service-management
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I cannot see assets in Jira Service Management using the Linked Assets field. I have created asset objects within Assets - Can someone please advice on how to link them together. Many thanks
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I structured a workflow in Jira Service Management that doesn't really reflect a change process but more of a document workflow process. I'd like to import that document workflow into Jira. Is there ...
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We are planning to deprecate JSM by migrating the 5 JSM project over to "regular" JIRA Software projects. Once we migrate the projects - after creating ALL NEW projects, issue types, fields, ...
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Following this Atlassian guide on how to bulk clone objects into a different object type https://confluence.atlassian.com/jirakb/assets-bulk-clone-objects-to-a-different-object-type-or-schema-120656...
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We have staff who need to have different access based off of the service project they are viewing. Is is possible for 1 account to be able to have service desk agent access in on project and service ...
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Hello all, In our project, the customer can select different defect classes when creating a ticket. Depending on the error class, different SLAs apply. However, when choosing the defect class, it i...
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Hi everyone, Still a novice when it comes to Jira but had a question as I am stuck, apologies if this has been asked and resolved already. I am trying to create a workflow which has various s...
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