Copy the value of Organization to a custom field

[Sridhar Kannan]

I have many organizations who use raise tickets on my service desk. However today I am not able to create any filter using "Organizations" field.

It says to create a custom field in Jira Service Desk and this can be used to create filters. I have created a new custom field of type "Text".

Whenever a new ticket is created by a customer, the Organizations name is saved automatically as the customer is mapped to one organization. Now I want to copy this value to another custom field in Service Desk by running an Automation.

Can you please help? 

I have been trying to solve this for over 5 days and have also gone though many such topcs but with no luck. I am not using any add-on and am using the Cloud version

[Kris Dewachter]

Hi @Sridhar Kannan ,

I presume you are talking about the custom "Organizations" functionality in Jira Service Management ? Whey do you want to copy the organization to a custom field ?

You can filter on organzition with JQL like this: 

Organizations in (<organization name>)

Best regards,

Kris

[Sridhar Kannan]

Maybe I was not clear. I want to create a dashboard in JSM which will list all the tickets based on Organization.

[Kris Dewachter]

Yes, You can create a dashboard on which you can use for example the "Filter Results" gadget.

In this gadget, you use a saved JQL filter that includes this part "Organizations in (<organization name>)" to filter on organization.

[Walter Buggenhout]

Hi @Sridhar Kannan,

I believe you want to use organization as the statistic type to slice your report by (e.g. a pie chart of all tickets created by organization). 

The organizations field is indeed not supported in dashboard gadgets for that purpose.

You can find instructions on how to copy organizations into a labels custom field in this related thread. Also if your list of organizations is limited, you can also build a JSM report in your service desk project, adding separate series for each organization to the report. Using the Service Desk Report gadget, you can add that report to your dashboard.

Hope this helps!