Hi There, We currently use a JSM project to manage customer requests, CSM looks great and we would love the ability to use Rovo and such. Is there a whitepaper/best practice/guideline for us to tra...
Hello All, Currently I run a 2-week sprint with tasks based on labels. We have a weekly sprint planning meeting and we currently dont use JIRA or any of Atlassians products for sprint planning...
I created a customer service management project and an user experience linked with that CSM. I also created a simple form with summary and description (similar to default one) and assigned the "prob...
Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our u...
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I'm a Jira Service Management Customer, and according to the questions on the website: "What does this mean for Jira Service Management? ... Existing Jira Service Management customers will...