CSM - reply to customer not working

[James Harris]

Hi,

I have put many hours into this and I believe I need to change this one last setting to get the in-built reply to customer working.

Under customer experiences/customer notifications, I believe I need to untick Exclude person who caused the action, but I want the reply to go to the reporter.

Whenever I uncheck the box and click save it gives me a error saying check connection, but I am online, everything else works.

Does anyone have any ideas on this?

Thanks

[Nikola Perisic]

Hi @James Harris , have you tried clearing cache/incognito mode?