Customers not able to see Tickets created on behalf

[Kashinath N S]

Support agent has created a ticket in behalf of customer and rightly set all the fields of reporter, organization and other things. 

When the Cusomer "Reporter" login to Jira Customer Support portal and clicks on the "My Requests" page, They dont see Tickets created on behalf of them. 

Where can customer see all tickets created from portal, Email, Chat and other places ?

[Dan Breyen]

Hi @Kashinath N S have you verified the customer has been added to the organization and verified the Organization is filled in on the Work Item.  

I've seen where reporters aren't added as members of the organization and they're not able to see the work items of the organization.

[Kashinath N S]

Yes, Verified. Customers are added to organization and Organization field is also mapped correctly while creating ticket. 

Even then this issue exist.