Show Work Item Statuses from the Customer Portal Site

[Cyril Duvignau]

Hi,

How could we reflect the current status of the Work Item.

It's quite crucial for full transparency with our customers to show them that we are currently working on a ticket (work item).

From the Customer side, we only see two statuses:

- Submitted where on our side it's "In Progress"

Customer Portal:

Jira CSM:

- And the status "Resolved" when it's closed on our side.

[Cyril Duvignau · Accepted solution]

I can see that this is currently being worked on:

https://jira.atlassian.com/browse/CSM-9

[Kevin Gérard]

Hi Cyril! 

In Jira Service Management, the 'Request type' configuration allows for a customized status mapping to how 'internal' statusses resolve to what customers see. 

So from your space, navigate to the space navigation,

navigate to 'request types' 

There you'll find a tab 'Workflow statusses', which allows to configure this. 

[Cyril Duvignau]

Hi Kevin,

I can't retrieve the menu/location you are talking about.

I do have an issue with this because I'm in a Customer Service Space, see below the options that I have: