Customer Service Management

Welcome to week three of our Customer Service Management app deep dives! Today, we’re sharing more about customer context, which brings together customer data, relevant services, team information, an...

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• customer-service-management
• service-collection

Welcome to week #2 in the Customer Service Management app onboarding series! Today, we’re excited to introduce the Customer Service Management app’s AI agent, which teams up with your support agents ...

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• customer-service-management
• service-collection

Welcome to week #1 in our onboarding series! Over the next four weeks, we’re excited to share deeper dives into key features of our new Customer Service Management app to help you get started. As a...

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• csm
• customer-service-management

Hello everyone! Welcome to the Customer Service Management app on Atlassian Community! We're so glad you're here. The Customer Service Management app is Atlassian’s purpose-built customer service...

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• csm
• customer-service-management

it says that even though i put my email and api token in

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• cloud
• customer-service-management
• rovo

Hey everyone, I’m working on a loyalty app development project and I’m interested in integrating AI and gamification to make the app more personalized and engaging for users. My goal is to increase ...

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• customer-service-management
• development
• jira-app-development

For me, the strength of CSM is the ability to be able to enrich a customer and an organisation with more custom detail fields. However, when you have an overview of a customer/organisation, you can...

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• customer
• customer-service-management
• organization
• search

Hi There, We currently use a JSM project to manage customer requests, CSM looks great and we would love the ability to use Rovo and such. Is there a whitepaper/best practice/guideline for us to tra...

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• customer-service-management
• migration
• migration-customer-care

Hello All,  Currently I run a 2-week sprint with tasks based on labels. We have a weekly sprint planning meeting and we currently dont use JIRA or any of Atlassians products for sprint planning...

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• customer-service-management

I created a customer service management project and an user experience linked with that CSM. I also created a simple form with summary and description (similar to default one) and assigned the "prob...

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• customer-service-management

In the coming weeks, we’re excited to introduce more of the app and highlight the key steps to help anyone new get set up smoothly! You may be one of the 10,000+ customers already using Jira Servic...

• Article
• customer-service-management

Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our u...

• Question
• customer-service-management

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: c1d5060a8d1e46b895344757d8a214bd)

• Question
• customer-service-management

Want to learn how the Customer Service Mana gement app can help you reimagine your customer service?  The “Transforming Atlassian Support with the Customer Service Management app” session fro...

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• csm
• customer-service-management

I'm a Jira Service Management Customer, and according to the questions on the website: "What does this mean for Jira Service Management?   ... Existing Jira Service Management customers will...

• Question
• customer-service-management