Customer Service Management

Welcome to the final week in our onboarding series! Over the past few weeks, we've been sharing deep dives into key features of our new Customer Service Management app to help you get started and in ...

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• csm
• customer-service-management
• service-collection

Welcome to week three of our Customer Service Management app deep dives! Today, we’re sharing more about customer context, which brings together customer data, relevant services, team information, an...

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• customer-service-management
• service-collection

Welcome to week #2 in the Customer Service Management app onboarding series! Today, we’re excited to introduce the Customer Service Management app’s AI agent, which teams up with your support agents ...

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• customer-service-management
• service-collection

Welcome to week #1 in our onboarding series! Over the next four weeks, we’re excited to share deeper dives into key features of our new Customer Service Management app to help you get started. As a...

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• csm
• customer-service-management

Hello everyone! Welcome to the Customer Service Management app on Atlassian Community! We're so glad you're here. The Customer Service Management app is Atlassian’s purpose-built customer service...

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• csm
• customer-service-management

Hello,  I am actually receiving the invoices from atlassian, but we have created a new email for invoicing, and I am not being able to find where to make the change so that all invoices are sen...

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• customer-service-management
• not%20applicable
• subscriptions-and-billing

I'm trying to utilize the Ticket Template feature to clean up and better direct these CISA / Critical vulnerability tickets that are generated by PSA Ticket automation. However, I can't seem to find ...

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• autotask
• customer-service-management
• integration

Our company started to investigate Customer Service Management app as it could bring more to the table in comparison to JSM in terms of sharing Knowledge Base, but it seems it has same limitation as ...

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• customer-service-management

In my organisation, we use JSM as customer facing service.  We use this in tandem with an Asset schema to provide ongoing support to customer assets in the field.  Our Asset schema also t...

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• asset-management
• customer-service-management

It seems that currently CSM agent widget only works in jira customer portal website.   But it is isolated, doesn't have enough context of my service, like logged in user info,  and relate...

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• cloud
• customer-service-management

Ja verifiquei bloqueio de spam do e-mail e não temos bloqueio. Os demais e-mail do bitbucket chegam , mas o de cadastro de admin não esta chegando. 

• Question
• customer-service-management

this is not an order from our side , we trying free information and development so please cancel the below:   Hi Ahmed, Thanks for choosing Atlassian. We’ve received your order. We’ll send t...

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• customer-service-management

Our stakeholders now expect 30-60 sec explainer clips instead of walls of text (thanks TikTok generation). Dropping actual videos in Confluence or Jira tickets has been a game-changer for clarity. P...

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• customer-service-management
• image

Hey team, I’m done burning sprints on AI Marketplace apps that look perfect in the demo but crash bulk actions, hallucinate in Confluence macros, or silently die after the next Atlassian update. Bef...

• Question
• ai
• customer-service-management

it says that even though i put my email and api token in

• Question
• cloud
• customer-service-management
• rovo

For me, the strength of CSM is the ability to be able to enrich a customer and an organisation with more custom detail fields. However, when you have an overview of a customer/organisation, you can...

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• customer
• customer-service-management
• organization
• search

Hi There, We currently use a JSM project to manage customer requests, CSM looks great and we would love the ability to use Rovo and such. Is there a whitepaper/best practice/guideline for us to tra...

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• customer-service-management
• migration
• migration-customer-care

I created a customer service management project and an user experience linked with that CSM. I also created a simple form with summary and description (similar to default one) and assigned the "prob...

• Question
• customer-service-management

In the coming weeks, we’re excited to introduce more of the app and highlight the key steps to help anyone new get set up smoothly! You may be one of the 10,000+ customers already using Jira Servic...

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• customer-service-management

Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our u...

• Question
• customer-service-management

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: c1d5060a8d1e46b895344757d8a214bd)

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• customer-service-management

Want to learn how the Customer Service Mana gement app can help you reimagine your customer service?  The “Transforming Atlassian Support with the Customer Service Management app” session fro...

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• csm
• customer-service-management

I'm a Jira Service Management Customer, and according to the questions on the website: "What does this mean for Jira Service Management?   ... Existing Jira Service Management customers will...

• Question
• customer-service-management