Dyamic forms

[Sophie GRAS]

Hi,

I want to create dynamic forms. Is this possible with the CSM app ? 

[Matteo Vecchiato · Accepted solution]

Hi @Sophie GRAS ,

Thank you for your question.

By the momento, inside the customer experience is possible to create forms, but are simple form, not dynamic as the JSM form.

Hope it helps

[Sophie GRAS]

Thanks for your answer. It seems that there are a lot of limitations right now with this new product, I do not really understand the interest of using it if half of the features we have in JSM using the CSM template are not present.

[Olha Yevdokymova_SaaSJet]

Hi @Sophie GRAS 

If by CSM app you mean Jira Service Management (Customer Service Management), then the answer is: partially, but with limitations.

Native JSM forms do support some level of dynamic behavior, like:

• Conditional fields (show/hide based on previous answers)

• Required fields

• Basic field validation

So you can create simple “if this → show that” flows inside a request type form.

You may also use Smart Forms for Jira (developed by my team), which supports:

• Dynamic conditional logic

• Ability to add multyple request form within single request conditionaly 

• Hidden fields

• Updating or creating work items based on responses

• Reusing the same form across Jira Software, JSM, etc.

It really depends on how “dynamic” you need it to be.